Service Parts Associate

Parts Support Representative

Responsible for assisting all Distribution Business customers, technicians, and other parts personnel in securing needed parts and supplies under moderate or direct supervision.

We are looking for a talented Parts Support Representative to join our Distribution business in (Henderson, CO).

In this role, you will make an impact in the following ways:

• Assist Distribution Business customers, technicians, and other parts personnel in securing needed parts and supplies under moderate or direct supervision.
• Carry out customer parts counter duties including receiving parts calls, greeting and assisting walk-in customers, completing all paperwork, and processing transactions (cash, check, and credit card).
• Maintain favorable relationships with internal and external customers by addressing their needs and issues promptly, escalating complex cases when necessary.
• Support other parts personnel in sourcing, locating, and ordering complex or alternative parts using various systems, catalogs, and resources.
• Ensure the customer parts area and warehouse are kept neat, clean, and organized.
• Manage stock levels, assist with shipping and receiving, inventory management, core processing, and other parts-related warehouse tasks as needed.
• Uphold all Health, Safety, and Environmental standards, policies, and procedures while using appropriate personal protective equipment (PPE).
• Identify opportunities to upsell supporting products and services to customers when appropriate.

External Qualifications and Competencies

In order to be successful in this role you will need the following:

• Experience: Prior work experience in parts, customer service, or warehouse environments preferred; experience supporting power generation or diesel technician teams a plus.
• Skills and Competencies:
• Customer Focus: Build strong relationships and deliver customer-centric solutions.
• Communication: Deliver clear, concise, and effective communications to diverse audiences.
• Action Oriented: Take initiative with urgency, energy, and enthusiasm.
• Warehouse Inventory Control: Manage physical inventory using control methodologies to meet customer expectations.
• Order Life Cycle & Processing: Demonstrate understanding of order entry, modification, and fulfillment systems to ensure accurate and timely service.
• Interpersonal Savvy: Work comfortably with diverse groups and individuals.
• Computer Skills: Proficient with Microsoft applications and capable of generating reports; experience with inventory and parts management systems preferred.

Additional Requirement: May require licensing for compliance with export controls or sanctions regulations.

Additional Responsibilities Unique to this Position

This role will be assisting the power generation team look up and locate parts. Also staging orders for the technician, ordering Cummins and non-Cummins parts.

Education, Licenses, Certifications:

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

Proficiency in Microsoft applications, generating reports, and advanced level computer skills.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Requires some work experience or intermediate level of knowledge obtained through education, training, or on-the-job experience.

Compensation and Benefits:

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage, and a full complement of personal and professional benefits.

About Us

Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.