Service Administrator

Service Administrator

We are looking for a talented Service Administrator to join our team specializing in Service for Cummins in Modletice, Praha-Vychod, Czech Republic.

Full time contract, hybrid in limited amounts.

In this role, you will make an impact in the following ways:

• Act as the primary point of contact for customers, managing inquiries via phone or in person and ensuring excellent service delivery.
• Lead and support a small team of technicians, coordinating daily tasks and ensuring efficient job scheduling and completion.
• Provide basic technical support and guidance to customers, addressing product or service-related queries effectively.
• Prepare and issue basic quotations, repair estimates, and work orders in line with company procedures.
• Analyze customer needs, gather relevant information, and develop appropriate repair plans and schedules in collaboration with the Service Supervisor or Team Lead.
• Monitor service performance to ensure established standards, KPIs, and productivity targets are consistently met.
• Maintain strong customer relationships by providing timely updates on repair status, explaining service charges, and resolving warranty or service concerns.
• Support workshop operations by managing documentation, tracking service progress, and assisting with administrative and coordination tasks as required.

External Qualifications and Competencies

To be successful in this role you will need the following:

• Technical education with solid understanding of engines, electronics, and electrical engineering principles.
• Native or fluent Czech speaker with good command of English for effective professional communication.
• Solid financial acumen with the ability to interpret and apply key financial indicators in business decision-making.
• Excellent communication and customer focus skills, with proven ability to build strong relationships and deliver customer-centric solutions.

Additional Responsibilities Unique to this Position

Education/Experience:

• Experience with leading team of techs.
• Powergen experience.
• Technical trade school/vocational diploma or certification or equivalent experience required.
• Requires significant and/or in-depth knowledge obtained through specialized training.

About Us

Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.