Office Support Assistant (part - time)

Part-Time Office Support Assistant

We're a team that's passionate about one thing — ensuring families have clean, safe water in their homes. Every day, we help our customers solve water problems and enjoy healthier living.

We're currently seeking a Part-Time Office Support Assistant to provide administrative and customer service support to both our Marketing Department and Front Desk. If you're friendly, organized, and love helping people, this could be a great fit for you!

As our Office Support Assistant, you'll play a key role in keeping our office organized and our customers happy. Your responsibilities will include:

• Answering and directing phone calls for both the Marketing Department and Front Desk
• Providing excellent customer service and general support to callers and visitors
• Speaking with potential customers to schedule appointments using prepared scripts
• Scheduling and confirming appointments for customers and sales representatives
• Performing accurate data entry using our software, Excel, and Word
• Recording and maintaining detailed lead information for marketing follow-up
• Taking clear, concise messages and ensuring timely communication
• Protecting customer information and following quality assurance standards
• Assisting with daily office tasks such as filing and organizing
• Helping maintain a clean, professional, and welcoming office environment

You'll be a great match for this role if you are dependable, detail-oriented, and customer-focused.

Preferred Qualifications:

• 2+ years of customer service experience
• Professional and courteous communication skills (phone, text, and email)
• Strong active listening and empathy for customer needs
• Excellent organizational and time-management skills
• Attention to detail and accuracy in all work
• Proficiency with Microsoft Outlook, Excel, and Word
• Ability to operate standard office equipment
• Patience and comfort working at a desk for extended periods
• Eagerness to learn and contribute to a positive team culture

Don't worry if you don't have experience in water treatment — we'll provide training to help you succeed!

Why you'll love working here:

• Be part of a mission-driven company making a real difference
• Friendly, team-oriented work environment
• Opportunity to learn about marketing and customer relations
• Consistent Monday–Friday, 8:00 AM to 1:00 PM schedule — no evenings or weekends
• Ongoing training and support

If you're ready to put your organizational and customer service skills to work — and make a difference in people's lives — we'd love to hear from you! Apply online now or stop by our office at 1820 Erickson Ave, Harrisonburg, VA 22801, to fill out an application in person. No phone calls, please.

Compensation: $13.00 - $16.00 per hour