Customer Service Representative

Customer Service Representative

Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for both residential and commercial locations.

Responsibilities

Assist customers in person and on the phone in a professional manner

Set up deliveries and book service calls

Process new contracts, create customer account and schedule installation, as required

Print and distribute service work orders and route tickets, close work orders and bill out once completed

Promote and up-sell products and services to new and current customers

Book walk-in and phone sales leads with Sales Team

Make accounts receivable collections and related calls, forward outstanding invoices as requested

Handle money, run the cash register and POS machine, balance cash, prepare bank deposit, reconcile and balance receipts, payment batches, cash, cheques, Moneris payments, petty cash, etc

Refer unresolved customer grievances to designated departments for further investigation

Carry out water jugs and bags of water softener salt to customers when required

Qualifications

Outgoing, friendly, and a desire to help people

Excellent interpersonal and phone communication skills

Ability to multitask and work in a fast-paced environment

Previous customer service experience

Intermediate computer knowledge

We Offer

Compensation

• Hourly base pay
• Employee referral bonus
• Annual performance review (potential pay increase)

Benefits

• Dental care
• Extended health care
• Life insurance
• Vision care
• Employee assistance program
• RRSP match (after three months)

Work/Life Balance

• No weekends! No late nights!
• Monday through Friday
• Paid time off
• Paid holidays

Training

• Paid CSR training
• Paid Culligan training

Direct Career Tracks: We love to promote from within!

• Office Manager
• Sales Representative
• Management

Additional Perks

• Employee discounts

Supportive Workplace

• Non-toxic work environment
• Open door policy with management
• Company lunches, dinners, and parties!