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Mortgage Loan Services Supervisor

Supervise mortgage loan maintenance and credit dispute handling team to ensure compliance and efficiency
San Antonio, Texas, United States
Mid-Level
yesterday
Cullen/Frost Bankers

Cullen/Frost Bankers

A Texas-based financial institution offering banking, investments, and insurance services to individuals and businesses.

1 Similar Job at Cullen/Frost Bankers

Mortgage Loan Services Supervisor

It's about being the person that wants to see others succeed.

Are you always looking for innovative ways to help people? Do you love serving others and enjoy lending a helping hand regardless of the issue? Do you strive to lead by example and want to play an integral role in the development of your team? If so, then the Mortgage Loan Services Supervisor role might be for you!

At Frost, it's about more than a job. It's about having a flourishing career where you can thrive, both in and out of work. At Frost, we're committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you'll become part of Frost's over 150-year legacy of providing unparalleled financial services.

As a Mortgage Loan Services Supervisor, you are our leader, providing guidance and support to every single team member on your team. In this role, you will be responsible for the supervision of the mortgage loan maintenance and credit dispute handling team. Our supervisors have a genuine care for people and enjoy developing people and do it with integrity, caring, and excellence in mind.

What you'll do:

  • Handle any escalated problems or inquiries regarding the mortgage loan process to ensure quality service is delivered in a timely manner
  • Create and update procedures and controls regarding the servicing of mortgage loans
  • Support staff that handles credit disputes for mortgage loans
  • Assist in personnel training and performance reviews to continue the development of a department focused on cultivating the skills of its workers
  • Maintain a high-level understanding of mortgage loan regulations and rules to better understand how to develop procedures
  • Always take action using integrity, caring, and excellence to achieve all-win outcomes

What you'll need:

  • Proficiency in Microsoft computer applications
  • Experience in researching loan inquiries
  • Excellent written and verbal communication
  • Demonstrated leadership skills
  • Demonstrated understanding of mortgage loan operations

Additional preferred skills:

  • Bilingual language skills
  • 1-2 years of loan experience

Our benefits:

  • Medical, dental, vision, long-term disability, and life insurance
  • 401(k) matching
  • Generous holiday and paid time off schedule
  • Tuition reimbursement
  • Extensive health and wellness programs, including our Employee Assistance Program
  • Referral bonus program + more!

Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it's about being part of something bigger. If this sounds like you, we encourage you to apply and see what's possible at Frost.

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Mortgage Loan Services Supervisor
San Antonio, Texas, United States
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About Cullen/Frost Bankers
A Texas-based financial institution offering banking, investments, and insurance services to individuals and businesses.