Supervisor, Meter Services
Supervisor, Meter Services
Locations: Debary FL or Winter Haven, FL
At the heart of our company is a dedication to delivering energy that drives progress. We put people first, work to keep them safe and build trusting relationships.
The Supervisor, Meter Services supervises and assists all meter reading and meter testing activities (setting up routes, assigning routes to meter readers, ensure routes are uploaded into systems, meter testing) for the Florida natural gas distribution systems. The role manages re-reads from contractors or inhouse readers and requires knowledge of all aspects of meter reading functions, requirements and compliance activities.
Provides leadership and efficient supervision of the day-to-day activities of Chesapeake's internal and external meter readers.
Manages performance coaching/appraisals and the recruitment, development, training, engagement and retention of team members to adequately staff the department.
Develops efficient, organized, and productive work plans (daily, weekly, monthly, etc.) that allocate department resources effectively to achieve desired objectives in a timely manner.
Promotes and demonstrates the importance of recording accurate meter reads while being friendly and courteous to customers in the field.
Stays abreast of changes and updates to Itron software and Automated Meter Reading handheld devices and provides testing/troubleshooting/training on new features.
Monitors performance of Meter Readers to ensure meters are being read properly and communicates/informs Customer Care Manager accordingly.
Ensures all department Reread Service Orders and Transponder Service Orders are completed timely.
Ensures all meter field testing is performed by company procedure to maintain compliance.
Maintains a working schedule of Meter Read Units (MRU's).
Assigns route/sequence for new accounts, and re-sequence meter routes for efficiency as necessary.
Identifies and reports illegal gas usage, damaged or broken equipment, public safety hazards and gas leaks as encountered in the field.
High school diploma but Bachelor's degree in Business or a related degree preferred
Two (2) years' experience in utility meter reading and/or testing
Knowledge of Field Deployment Management
Knowledge of SAP (Systems Applications and Products) preferred
Knowledge of STAR (System Advanced Metering and Reading)
Knowledge of the problems, methods and techniques encountered in a meter reading operation
Knowledge of the types of hazards associated with reading meters
Supervisory experience and skills
Ability to communicate clearly
Ability to define local goals and develop plans to achieve goals
Ability to maintain accurate records and prepare clear and concise reports
Ability to learn to perform tests on the digital meter reading equipment
Ability to establish and maintain effective working relationships with internal and external customers
Flexible work arrangement
Competitive base salary
Fantastic opportunities for career growth
Cooperative, supportive and empowered team atmosphere
Annual bonus and salary increase opportunities
Monthly recognition events
Endless wellness initiatives and community events
Robust and customizable benefit packages-choose what works best with your life. Options include generous 401k, medical, dental and life insurance, tuition reimbursement, compensated volunteer hours and MORE!
Paid time off, holidays and a separate bank of sick time!
Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.