Service Account Manager

Service Account Manager

The Service Account Manager (SAM) position leads service sales for an assigned territory. They pursue and execute the sale of preventative maintenance plans, replacement parts, and repair work for Smoke Guard systems by building relationships with building owners, owner representatives, and property managers. The assigned area for this role is San Diego County and the immediate surrounding areas. SAMs must achieve agreed upon sales targets and outcomes within schedule and are eligible to receive an annual base salary + quarterly sales bonuses.

Responsibilities

• Present, promote and sell preventative maintenance plans and replacement parts to existing and prospective customers for the assigned
• Develop and maintain positive relationships with customers and other business affiliates, regularly visit existing and potential customers, and become familiar with their
• Independently prepare and present service proposals, extended maintenance, and annual service agreements.
• Exercise discretion and independent judgment in negotiating pricing terms with customers.
• Review and maintain documentation of sales leads, customer contacts, purchase orders, work orders, contracts, and other necessary information in company systems.
• Evaluate competitor activities and products in the assigned territory, follow up with all bids in a timely manner, track lost bids, and perform an analysis.
• Coordinate sales efforts and work collaboratively with Service Project Coordinators, Technicians, Customer Service Reps, and other internal team
• Conduct daily check-ins with Service Technicians, coordinate schedules for repair work, monitor performance, and ensure work meets company quality standards and customer expectations.
• Lead the resolution of customer issues and complaints within the assigned territory to maximize customer
• Maintain technical knowledge of products and services offered and attend internal and external training as
• This role may require other job duties to be performed.
• The above statements are intended to describe the general nature and level of work performed by employees assigned to this role. They are not to be construed as an exhaustive list of all job duties performed by the personnel in this role.

Qualifications (Knowledge & Skills)

• Highly motivated and target driven, with a proven track record in A focus on service delivery is preferred.
• Strong understanding of building maintenance repair contracts and repairs.
• Effective and professional selling, negotiation and communication skills (written and verbal).
• Strong time management and organizational skills, with the ability to prioritize customer needs with business needs.
• Able to create and deliver presentations tailored to audience needs, professionally interact with customers and demonstrate openness to their feedback.
• Proficiency with MS Office suite products (Word, Excel, Power Point) and industry specific software (CRM system)

Education

• High school diploma or equivalent required
• Associate's/Bachelor's degree in Business Administration or a similar field is preferred

Experience

• 2+ years of experience with sales, including lead generation, prospecting, executing territory sales strategies, and developing and closing new and reoccurring business. Experience with the sale of code driven products and services is preferred.
• Prior experience preparing and delivering sales presentations, in 1x1 and group settings, both in person and remotely is required.

Work Environment

• Physical Conditions:
  • Office: This position works in a professional office environment, routinely uses standard office equipment, and is seated for long periods of time.
  • Construction: This position requires the ability to work in typical construction work environments and utilize the required Personal Protective Equipment (PPE), i.e.: hard hat, eye/face protection, hearing protection, steel toes, etc.

Other Requirements

• Candidates who receive an offer of employment must successfully pass a background check and drug screen.
• Travel- travel within the assigned sales territory is required, typically but not exclusively via automobile. Must have a valid driver's license.
• This role requires driving for the Company, so candidates who receive an offer of employment for this role must have a current driver's license and have a clean MVR.
• Must be able to use hands and have finger dexterity
• Must be able to reach, bend, kneel, and crouch occasionally
• Must be able to safely lift 40 pounds

"Qualified applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act."

Salary Range

• The hiring range for this position is: $85,000 - $100,000 . This includes base salary + quarterly sales bonuses.

Compensation: CSW Industrials has an effective process for assessing market data and establishing salary ranges to ensure we remain competitive. Within the range, individual pay is determined by work location and additional job-related factors. The pay scale is subject to change depending on business needs. In addition to base pay, employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the CSWI Board of Directors. Sales roles are eligible for a sales bonus.

At CSW Industrials our employees enjoy the following benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), profit sharing, life insurance, paid time off program with paid holidays, and various wellness programs. Additionally, our continuing education assists employees with their professional goals.

Smoke Guard Architectural Specialties, a CSW Industrials Company, is an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, political affiliation, disability, age, genetic information, or status as a protected veteran.