Customer Service Representative

Customer Service Representative

At Bravo's Auto Body, we pride ourselves on providing high-quality collision repair with exceptional customer service. Our team is dedicated to making the repair process smooth and transparent for every customer, while maintaining a positive and organized work environment.

We are seeking an experienced Customer Service Representative to join our team in Pico Rivera, CA. This role is the first point of contact for our customers and plays a crucial part in coordinating repairs, communicating with insurance companies, and providing updates on vehicle progress. The ideal candidate is organized, knowledgeable about the auto body industry, and excels in customer communication.

Key Responsibilities:

• Greet and check in customers and their vehicles.
• Communicate clearly and professionally with customers regarding repair progress and timelines.
• Coordinate with insurance companies to facilitate claims and approvals.
• Act as the primary point of contact for customers throughout the repair process.
• Maintain accurate records of vehicle status and updates.
• Coordinate vehicle flow within the shop to ensure timely repairs.
• Report directly to the shop owner regarding daily operations and customer communications.