HR Operations Adviser, French Speaker - Liverpool, Speke

HR Operations Adviser

This is an exciting opportunity to be part of a collaborative and forward-thinking HR Service Centre team, supporting our employees across EMEA and beyond. As a key member of our HR Operations function, you'll work closely with colleagues across regions to deliver a high-quality, consistent HR experience that underpins every stage of the employee journey.

Reporting to the Associate Director, HRSC EMEA, you'll play a hands-on role in delivering operational HR support, partnering with our global HR teams to ensure our processes are effective, compliant, and employee-focused.

In this French-speaking HR Operations Adviser role, you'll also support our French-speaking employees and ensure they receive timely and accurate assistance tailored to their local context — helping us deliver a truly inclusive and responsive HR service.

About You:

• You are a proactive problem-solver who thrives in a collaborative environment. You ask the right questions to understand the bigger picture and take initiative to deliver scalable, sustainable solutions that support business growth.
• Detail-oriented and process-minded, you're always looking for ways to simplify, streamline, and enhance the employee and candidate experience. You're motivated by continuous improvement and take pride in executing both immediate tasks and longer-term projects with care and consistency.
• You are a team player who builds trusted relationships across HR and the wider business. You enjoy working with others to drive operational excellence and contribute meaningfully to team success.
• You understand the importance of accurate data and handle sensitive information with the utmost confidentiality. You are confident navigating HR systems and enjoy using technology to improve the way we work.
• You take pride in delivering a high-quality service to employees and managers, and you see each interaction as an opportunity to support, solve, and add value.
• You remain calm under pressure, and adapt quickly as priorities shift in a fast-paced environment.
• You take ownership of your work, follow through on commitments, and are motivated to get things right the first time.

Responsibilities Include:

• Managing core HR processes across the employee lifecycle including onboarding, changes to employment, and off-boarding ensuring timely, accurate, and compliant execution.
• Acting as a first point of contact for HR queries from employees and managers, providing clear and friendly guidance in line with policies and procedures.
• Maintaining HR systems and records, ensuring data is accurate, up-to-date, and handled with confidentiality and care.
• Partnering with Centres of Expertise (CoEs) such as Talent Acquisition, Reward, and Employee Relations to deliver seamless employee experiences.
• Identifying opportunities to improve processes, reduce manual effort, and increase efficiency, working with colleagues to implement improvements.
• Supporting audits and compliance requirements by ensuring documentation and records meet internal standards and external legal/regulatory obligations.
• Providing operational support for cyclical HR activities, such as performance reviews, pay reviews, contract renewals, and policy rollouts.
• Producing HR reports and insights, using data to support decision-making and monitor service levels and compliance.
• Championing best practice in HR administration, helping to drive consistency and quality across the HR Service Centre.
• Collaborating with colleagues across regions and functions, contributing to shared goals and team success.

Skills & Experience:

• Experience in HR Operations, HR Administration, or other administration role.
• Strong attention to detail with a track record of accurate data entry and documentation.
• Experience working with HR systems and CRM systems (e.g. Workday, ServiceNow).
• Proven ability to manage multiple priorities, meet deadlines, and work effectively in a fast-paced environment.
• Excellent communication skills; able to explain processes clearly and professionally, both verbally and in writing.
• Strong understanding of confidentiality, GDPR, and handling of employee data.
• A customer-focused mindset, with a commitment to delivering excellent service to employees and stakeholders.
• French language speaker.

This position is hybrid; working 3 days in the office, 2 days working from home.

This role is based out of our HR Service Centre, Speke, Liverpool.