Customer Service - Donor Support Technician (bilingual – English/spanish)

Donor Center Staff

Responsible for preparing the donor, donor area and equipment for the pheresis processors.

You will report to the Assistant Center Manager.

The role includes:

• Preparing the autopheresis machine for the pheresis process.
• Monitoring the donor and the pheresis process, responding to specific alarms or signals that may occur during the process.
• Disconnecting the donor when the process is complete.
• Maintaining alertness and awareness to any reaction donor may have during or after the pheresis process and notifying appropriate staff.
• Using Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
• Using PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
• Alerting Group Leader or Supervisor of donor flow issues.
• Ensuring the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
• Understanding the policies and procedures associated with hyper immune programs at the center if applicable.
• Maintaining a clean efficient work environment, and ensuring sufficient operating supplies and forms are available as needed. Following all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promoting safety in all actions.
• Maintaining confidentiality of all personnel, donor and center information.
• May be cross-trained in other areas to meet the needs of the business.
• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
• Performing job-related duties as assigned.

Your skills and experience:

Education:

High school diploma or equivalent required

Experience:

• Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience
• Will perform basic math calculations

Working conditions (physical & mental requirements):

• Understand, remember and apply oral and/or written instructions
• Understand and follow basic instructions and guidelines
• Must be able to see and speak with customers and observe equipment operation.
• Occasionally perform tasks while standing and walking up to 100% of time
• Reach, bend, kneel and have high level of manual dexterity
• Occasionally be required to lift and carry up to 25 pounds
• Fast paced environment with frequent interruptions
• Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens · Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
• Required to work overtime and extended hours to support center operational needs