Operations Support Officer

Operations Support Officer

The Operations Support Officer plays a key role in maintaining the stability, security, and performance of DMA's software platforms. This role is responsible for managing deployments, routine maintenance, and day-to-day operations, whilst contributing to product enhancements and new feature delivery.

Acting as the primary escalation point for troubleshooting and incident response, you will work closely with IT specialists across database administration, cyber security, web hosting, and infrastructure. To set you up for success in this role, you'll be able to work as a collaborative team member who can work independently, show strong initiative, and contribute to continuous improvement in an agile environment supporting CSIRO's research mission.

Location: All major Australian capital cities considered

Salary: AU$96,811 - AU$109,527 plus up to 15.4% superannuation

Tenure: Indefinite

Reference: 101358

Your Duties Will Include:

• Under technical direction, support the deployment, maintenance, and monitoring of DMA's core applications and infrastructure.
• Manage production deployments using continuous integration and release tools.
• Install, configure, and maintain application monitoring solutions (e.g. Nagios, equivalent enterprise monitoring tools).
• Monitor and triage incoming support requests, escalating or resolving as appropriate.
• Act as the primary escalation point for troubleshooting and leading responses to major incidents and Cyber Security vulnerability scanning tooling.
• Contribute to product enhancements and feature delivery by providing operational input and assisting with testing, configuration, and deployment.
• Provide clear and timely communication to clients, stakeholders, and team members regarding progress, issues, and expectations.
• Collaborate closely with specialist enterprise IT groups (database administration, cyber security, web hosting, scientific computing, etc.) to ensure DMA platforms are stable, secure, and well-integrated.

To Be Considered You Will Need:

• Relevant tertiary qualifications in IT or equivalent relevant work experience.
• Understanding of ITIL practices or equivalent service management frameworks.
• Experience administering Linux or Windows server environments and supporting enterprise applications, including monitoring, maintenance, deployments, and troubleshooting.
• Demonstrated experience with containerisation and cloud platforms (e.g., Docker, Kubernetes, AWS, Azure).
• Strong experience with incident and problem management, including acting as an escalation point for major incidents and severity issues.
• Demonstrated ability to assess, analyse and resolve operational issues, and provide clear technical advice to team members, management, and clients.
• Excellent communication skills, with the ability to collaborate across multi-disciplinary project teams and liaise effectively with enterprise IT groups (DBA, Cyber Security, Web Hosting, etc.).
• Desirable: Experience using continuous integration/deployment tools to support production releases. Knowledge of database technologies and SQL for operational support and troubleshooting. Familiarity with application monitoring and alerting tools (e.g., Nagios, Splunk, or equivalent). Experience working in an Agile environment, including the use of JIRA (tasks) and Confluence (documentation/wiki). Appreciation of research data management principles and the role of enterprise applications in supporting scientific outcomes.

Eligibility

Applications for this position are open to Australian Citizens. The successful candidate will be required to obtain and maintain a security clearance at the Negative Vetting 1 level. Appointment to this role is subject to provision of a national police check and may be subject to other security/medical/character requirements.

Flexible Working Arrangements

We work flexibly at CSIRO, offering a range of options for how, when and where you work.

Diversity and Inclusion

We are working hard to recruit people representing the diversity across our society, and ensure that all our people feel supported to do their best work and feel empowered to let their ideas flourish.

About CSIRO

At CSIRO Australia's national science agency, we solve the greatest challenges through innovative science and technology. We put the safety and wellbeing of our people above all else and earn trust everywhere because we only deal in facts. We collaborate widely and generously and deliver solutions with real impact. CSIRO is committed to values-based leadership to inspire performance and unlock the potential of our people. Join us and start creating tomorrow today!

How to Apply

Please apply on-line and provide a cover letter and CV that best demonstrate your motivation and ability to meet the requirements of this role.

Applications Close

4 November 2025, 11:00pm AEDT