Customer Support Executive - Remote Eligible

Customer Support Executive (CSE)

We're Cryptio. We build infrastructure to bring financial integrity to the crypto economy. Our enterprise-grade back-office and data platform power mission-critical accounting, reporting, and operational workflows for institutions, corporates, and crypto-native organizations.

We're trusted by leaders like Circle, Societe Generale, Uniswap, Gemini, and the Government of El Salvador. We've raised $26m from top investors including Point Nine, 1kx, Tim Draper, and Ledger Cathay.

We're excited to be expanding our Customer Support Executive (CSE) team and are seeking two passionate individuals to join us! This is an excellent opportunity for crypto-native problem solvers to help some of the world's largest institutions, stablecoin issuers, and DeFi projects get the most out of Cryptio's enterprise-grade back-office platform.

This isn't just answering tickets. It's about becoming the go to expert for our customers, guiding them through complex issues, and shaping how we scale Customer Operations.

Deliver fast, empathetic, effective support via Plain

Partner with Product, Engineering, and Sales to resolve issues and surface customer insights

Report bugs, share feature requests, and champion the customer's voice in product discussions

Develop deep product expertise and help teammates with best practices and workarounds

Own projects that improve our processes, documentation, and help center experience

Drive measurable improvements to time to resolution and customer confidence

Plain, Incident.io, Linear, Notion, Slack to name a few!

We're looking for someone who

Is crypto native and can walk through an on chain transaction (for example on Etherscan)

Thrives on complexity over volume and is comfortable owning a tough ticket for days if needed

Communicates clearly and over communicates in remote settings, with a strong bias to action

Has excellent customer communication skills and enjoys digging into technical details

Is coachable, takes ownership, and shows initiative

Bonus experience with accounting, reconciliation, or finance workflows

Why you'll love this role

Work with top stablecoin, DeFi, and banking clients, guiding them through crypto finance.

Go beyond support by improving processes, tools, and customer experience.

Collaborate with Product, Sales, and Engineering to shape the roadmap and customer experience.

Gain exposure to diverse crypto business models, including exchanges, custodians, wallets, foundations, miners, and gaming.

Experience an intense but supportive ramp-up with mentorship, structured feedback, and a collaborative team.

Enjoy 100% remote work with occasional travel to our Paris or London hubs.

Interview process

Talent Screen (15-30 min): An introductory video call to discuss your application, clarify the responsibilities of the role, and answer any questions you may have about Cryptio.

Hiring Manager Interview (30 min): A deeper conversation to explore your experience in crypto and customer support.

Take-Home Case: Complete an assignment based on a realistic support scenario.

Case Presentation (60 min): Present your case to the hiring manager and the head of customer support.

Offer

Perks

Remote or Hybrid working

25 days paid holiday plus bank holidays

One additional day of annual leave each year, up to 30 total days

Your birth off

Mental health resources, wellbeing programs, and professional coaching

Family-friendly policies

Fitness and wellness budget

MacBook Pro

$200 home office setup budget

Training and development budget

*** we have additional benefits depending on location

At Cryptio, we move fast and take ownership of outcomes. We learn from failures, celebrate wins, and let humility, curiosity, and a passion for crypto guide how we work. If you value collaboration and want to build with purpose, you'll feel right at home here.