Operations Supervisor - ind

Operation Supervisor- Hyderabad

Cryopdp has been dedicated to finding solutions for the transport of time- and temperature-sensitive products in the life science and healthcare industries for more than 25 years. Cryopdp covers more than 220 countries and territories and the entire temperature-controlled supply chain: packaging, pick pack kit preparation, express service and specialist courier. They are proud to be the preferred logistics partner of the life science industry and healthcare professionals for more than 4,000 companies worldwide.

Overall, Mission

Meets expectations and needs of customers and clients. Responsible for improving performance, productivity, efficiency and profitability through the implementation of effective methods and strategies.

Main Contribution

• Monitoring day to day operational activities
• Sending alerts to all India / overseas sites participating in clinical trials
• Supporting sales staff for quoting clients
• Working on providing local call time and local pickup time for new studies
• Co-ordination with clients for planning and scheduling their shipments
• Preparing export / import documents for the customers
• Co-ordinating with all India offices and agents for smooth operational activities
• Interacting with international offices and agents for planning and scheduling shipment movements
• Co-ordinating with customs house agent for clearing documents in customs
• Co-ordinating with IATA agents for getting flight bookings from airlines
• Providing clients with proof of export / import documents after their shipments
• Keeping clients shipment documents in safe custody for 05 years as records
• Advising clients of best dangerous goods (DG) shipments solutions i.e. taking approval airlines, advising DG packaging
• Closely monitoring each shipment and giving regular updates to clients
• Identifying & delivering operational cost reduction and cost avoidance initiatives making sure that all set targets are achieved
• Taking part with CHA's for export & import for pre approval from customs to initiate the shipment without any delay
• In case if there is any shortage of staff and any important shipments arrive, they have to personally attain the pickup and delivery emergency

Experience/ Education

Graduate or post graduate in any stream with more than 5 years in temperature control logistics corporate sector.

Language

English, Hindi and Telugu or any other regional language will be an added advantage.

Specific Experience & Knowledge Required

• Experience of working in a temperature controlled environment
• Operational and geographical knowledge
• Customs & airlines regulations knowledge
• Cold chain management
• Adhere to all SOPs and GMP requirements
• Experience working in a shipping, warehousing, and logistics environment
• Previous experience within a customer facing role
• Ability to deliver upon strict customer and client deadlines
• Ability to demonstrate an understanding of supply chain issues

Interpersonal skills ("Essential")

• Ability to lead a team
• Proficiency in the use of Microsoft Office which include Word, Excel and Outlook
• Proficiency in spreadsheets
• Effective communication skills (both written and oral)

Analytical skills

• Proven ability to follow written work instructions
• Ability to organise, plan and prioritise tasks within a high volume, varied workload whilst maintaining a high level of accuracy in all work undertaken
• Excellent report writing skills