CRYOPDP, now part of DHL Supply Chain, has been dedicated to finding solutions for the transport of time- and temperature-sensitive products in the life science and healthcare industries for more than 25 years. CRYOPDP covers more than 220 countries and territories and the entire temperature-controlled supply chain: packaging, pick pack kit preparation, express service and specialist courier. We are proud to be the preferred logistics partner of the life science industry and healthcare professionals for more than 4,000 companies worldwide.
The Customer Service Executive (1st level support) provides high-quality customer service with the objective of being a key contributor to customer loyalty and the highest possible customer retention, ensuring the delivery of consistent superior levels of customer service to CRYOPDP's customer base.
The primary responsibility is to attend to the needs of our customers and provide the best possible solutions to their queries. This role:
This is a 6 month, temporary, assignment with the potential of permanence.
Main Contribution:
Interface:
Required Skills:
Language: