Director, Creative Operations

Director, Creative Operations

Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it's powered by the anime content we all love.

Join our team, and help us shape the future of anime!

About the Role

We're looking for a Director of Creative Operations to keep our in-house creative engine running at full speed, making sure big, culture-shaping ideas come to life on time and at their best. You'll lead the systems, workflows, and people that power our creative expression across video, motion, experiential, and brand projects.

You'll guide a global team of project managers and collaborate across marketing, events, product, and international teams. We're looking for someone who brings clarity and structure without slowing the creative spark — someone who sees process as a way to make great work happen.

Creative Operations

• Lead day-to-day operations for brand, video, motion, experiential, and copy teams
• Build scalable systems to deliver high-quality creative work across campaigns
• Align planning, priorities, and resources with creative and business goals
• Improve workflows, documentation, and intake processes for smoother collaboration
• Keep visibility on budgets and schedules to spot risks and opportunities early

Project Management

• Lead and mentor a global team of project managers
• Oversee creative development from briefing to delivery
• Manage campaign timelines, milestones, and review checkpoints
• Partner with regional teams to keep execution consistent and connected across markets

People & Process

• Foster a supportive, high-performing team culture
• Turn creative needs into clear, actionable operational plans
• Balance workloads, team cadence, and communication for focus and flow
• Act as a bridge between creative, marketing, and external partners

Tools & Systems

• Optimize project management tools and creative workflows
• Simplify processes to reduce friction and boost efficiency
• Track team goals, progress, and blockers with transparency
• Ensure systems scale across campaigns, formats, and regions

We are considering applicants available to work a hybrid schedule, with three days each week onsite at our Los Angeles office.

About You

We get excited about candidates, like you, because you bring structure and clarity that help creative ideas thrive.

• 12+ years in creative project management, operations, or studio leadership
• 5+ years leading project managers or operational leads across creative disciplines
• Deep understanding of brand, video, experiential, and campaign workflows
• Proven success building scalable systems in fast-paced, collaborative environments
• Skilled in project management tools like Wrike, Airtable, and Google Workspace
• Clear, confident communicator with strong leadership and organizational skills
• Passion for creative teams, anime, fandom, and storytelling

About the Team

The Creative Services team at Crunchyroll is a passionate group of designers, writers, producers, and creative leaders who develop campaigns and experiences that bring anime to life. From trailers and brand storytelling to social content and events, we create work that celebrates the art of anime, honors its stories, and connects with fans around the world. We operate across regions, time zones, and formats — always with a shared goal of making anime feel as vibrant and emotionally powerful as it truly is.

Why You Will Love Working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Flexible time off policies allowing you to take the time you need to be your whole self.
• Generous medical, dental, vision, STD, LTD, and life insurance
• Health Saving Account HSA program
• Health care and dependent care FSA
• 401(k) plan, with employer match
• Employer paid commuter benefit
• Support program for new parents
• Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll

$149,000 - $186,000 USD

About Our Values

We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value:

• Courage. We believe that when we overcome fear, we enable our best selves.
• Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.
• Kaizen. We have a growth mindset committed to constant forward progress.
• Service. We serve our community with humility, enabling joy and belonging for others.

Our Commitment to Diversity and Inclusion

Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.

We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.