Member Service Representive

Member Service Representative (MSR)

Crunch Fitness is one of the fastest-growing fitness companies in the industry, and we're bringing that energy to help grow our Ohio market. As we continue to expand, we're looking for a driven and enthusiastic Member Service Representative (MSR) to help lead our team and deliver an exceptional member experience. This is more than a job—it's a career path with opportunities to grow alongside a company that's transforming the fitness industry.

What We Value

• Humility – Willingness to learn and grow
• Respect – For members, teammates, and community
• Commitment – To excellence and follow-through
• Discipline – Staying consistent and accountable
• Coaching – Developing people and empowering success
• People – Putting our members and teams first

If you're passionate about health, fitness, and building strong teams—and you enjoy creating a fun, motivating environment—we want to hear from you!

Job Responsibilities

• Foster a welcoming and inclusive environment for all members and guests at the front desk.
• Drive appointments through member referrals, networking, presentations, public demonstrations, system tools, and outreach calls.
• Conduct follow-up with prospects, provide engaging gym tours, and guide them through the membership enrollment process.
• Demonstrate strong knowledge of membership options, services, and gym equipment to effectively support and educate members.
• Consistently promote and sell membership services as part of ongoing sales presentations.
• Accurately maintain records and data within Crunch Fitness’ VFP Master Systems (TI Log, Club Activity, Web Leads, Production Book).
• Perform daily facility walk-throughs to uphold cleanliness, safety, and overall club standards.

Why Join Us?

At Crunch, we're more than just a gym—we're a movement. We're committed to helping people reach their goals while providing career pathways for our team members. As part of our growing Ohio team, you'll gain hands-on experience, access to training and development, and the opportunity to advance in one of the most exciting companies in fitness today.

Compensation: $10.70 - $12.00 per hour

Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Working at Crunch is more than a job, it's an opportunity to inspire others to reach their fitness goals. Our 'No Judgments' philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.

Crunch is a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of No Judgments. Our gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, HydroMassage® bed, and an extensive schedule of Crunch's signature classes including Zumba®, BodyWeb with TRX®, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more.