Manager - Service

Manager - Service

Ready to Drive Reliability? Join CRST as a Manager – Service and take ownership of a high-impact maintenance operation that keeps our fleet moving safely and efficiently. If you're a hands-on leader who thrives on building strong teams, driving operational excellence, and managing performance at the shop level, this is your opportunity to make a real difference.

How You'll Work

• Location: Onsite in Erlanger, KY
• Travel: Travel may be required; varies by role
• Compensation: This pay scale represents a good faith estimate of the salary wage range the company reasonably expects to pay upon hire for this position between $71,995-$115,215 per year. A final offer amount will depend on factors such as prior relevant experience, skills, and location.
• Benefits: Comprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company-paid life and disability insurance; retirement savings with company match; paid time off, holidays, and parental leave; plus additional voluntary benefits and employee discounts.
• Additional Compensation: Total compensation may also include other forms of pay such as overtime or discretionary incentives, as applicable.

About the Role

CRST's maintenance operations are critical to delivering safe, reliable transportation across our network. Our shops support a wide range of equipment and operating models, requiring strong leadership, operational discipline, and a relentless focus on safety and quality.

As a Manager – Service, you'll own the day-to-day and financial performance of an assigned maintenance shop. You'll lead supervisors, foremen, and technicians, manage the shop-level budget, and ensure maintenance work is completed safely, efficiently, and in alignment with CRST standards and business goals.

What You'll Do

• Own the operational and financial performance of an assigned maintenance shop
• Lead, coach, and develop shop leadership and technicians, including hiring and performance management
• Manage labor and operating costs while driving productivity and quality outcomes
• Ensure compliance with maintenance procedures, safety standards, and documentation requirements
• Monitor performance metrics, identify trends, and implement improvements to optimize shop operations
• Partner with Operations and other stakeholders to support service continuity and fleet reliability
• Provide technical guidance and escalation support for complex maintenance issues

What Great Looks Like

• Strong people leader who builds accountable, high-performing teams
• Comfortable owning results and making data-informed decisions
• Able to balance operational execution with financial discipline
• Calm, decisive leader in fast-paced, hands-on environments
• Committed to safety, quality, and continuous improvement

Qualifications Required

• High school diploma or equivalent
• Experience leading maintenance or shop operations with direct people leadership responsibility
• Strong understanding of equipment maintenance, repair processes, and shop workflows
• Ability to manage budgets, control costs, and improve operational efficiency

Preferred

• Two-year degree or applicable work experience with demonstrated success
• Experience managing high-volume or complex maintenance operations
• Proven ability to drive performance improvements through metrics and process discipline

Why CRST?

CRST is celebrating 70 years of grit, growth, and forward momentum—a legacy built on resilience, dedication, and talent. Our maintenance teams play a critical role in delivering on our promises by keeping equipment safe, reliable, and ready to serve our customers.

At CRST, you'll lead with purpose, backed by a company that values safety, integrity, and operational excellence. You'll have the opportunity to make an immediate impact while building a long-term career with room to grow.

Core Values

• Safety at the Core of All We Do
• Integrity in Every Decision and Action
• Commitment to the Success of Employees, Customers, Agents, Contractors and Communities

Equal Opportunity Employer

CRST The Transportation Solution, Inc. is an equal opportunity employer. We consider all qualified applicants for employment without regard to age, color, creed, disability, genetic information, military or veteran status, national origin, race, religion, sex or any other status protected by applicable federal, state or local laws.