Customer Service Specialist
CRST The Transportation Solution
Customer Service Specialist
CRST The Transportation Solution, Inc. is delivering promises and driving success so we can all have what we need to live and thrive. We need talented individuals to help us bring this vision to life.
CRST's Specialized Solutions division is the carrier of choice for customers requiring on-site, high-touch, and specialized handling. We manage deliveries for a wide range of products for the tech, communications, electronics, and healthcare industries (and many more). Our experienced drivers safely load, unload, and set up products for consumers and companies.
Job Summary: Responsible for responding to and/or managing inquiries, complaints, and feedback from customer accounts. This may include providing support through various channels, such as in person, phone, email, or social media. They must be able to communicate effectively, understand the customer's needs, and provide solutions or information promptly. Additionally, they may need to collect and record customer data and maintain accurate records of customer interactions. The role requires problem-solving skills, patience, empathy, and the ability to work under pressure. The focus is on building and maintaining positive relationships with customers and providing quality service that meets or exceeds their expectations.
Location: On-site in Fort Wayne, IN
Job Schedule: Monday - Friday 8:30am - 5:30pm
Compensation: The starting pay is $16.50/hr (Pay Bi-Weekly)
Essential Duties and Responsibilities:
- Trace shipments for the booking agents and customers
- Investigate and resolve service issues as they occur by working with planners, drivers, and distribution Centers
- Register free-astrays when needed
- Register shipments for online agents
- Provide system updates when needed
- Respond to general inquiries, i.e., missing pieces, certain account watch info, and claims
- Provide dates for truckload shipments as well as specialty fleets
- Add and approve valuation with defined limits
- Document all actions on the V601 system
Preferred Skills:
- Customer Service and Communication
- Complex Problem Solving and Critical Thinking
- Judgement and Decision Making
- Active Listening and Monitoring
- Good Time Management
- Trouble shooting and Negotiation
The CRST Core Values: Safety at the Core of All We Do – Integrity in Every Decision and Action – Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities.
EEO Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.