Customer Service Coordinator

Customer Service Coordinator

CRST The Transportation Solution, Inc. is delivering promises and driving success so we can all have what we need to live and thrive. We need talented individuals to help us bring this vision to life.

CRST's Home Solutions - Installs division provides delivery and installation of products that require skilled labor or trade-licensed technicians. From delivery to installation and assembly, demand for these services has grown significantly. Home Solutions is proud to work with retail and client partners to provide convenient solutions for consumers.

Job Summary: Responsible for responding to and/or managing inquiries, complaints, and feedback from customer accounts. This may include providing support through various channels, such as in person, phone, email, or social media. They must be able to communicate effectively, understand the customer's needs, and provide solutions or information promptly. Additionally, they may need to collect and record customer data and maintain accurate records of customer interactions. The role requires problem-solving skills, patience, empathy, and the ability to work under pressure. The focus is on building and maintaining positive relationships with customers and providing quality service that meets or exceeds their expectations.

Compensation: $16.20 per hour. This is a fixed rate of pay for the role and is not negotiable.

Bonuses/Commission: Eligible for performance-based bonus.

Benefits: Comprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company-paid life and disability insurance; retirement savings with company match; paid time off, holidays, and parental leave; plus additional voluntary benefits and employee discounts.

Schedule: Flexible Scheduling, will always work Saturday.

Location: This is an onsite position only. We have a newly remodeled facility located off Northpointe Parkway in Amherst, NY. Parking is provided for all employees.

Next Training Session: 2 week training starting 10/27

Essential Duties and Responsibilities:

• Respond to inbound calls involving scheduling/rescheduling, order modifications, customer payment processing, customer complaints, and any other basic inquiries from customer, clients, and services
• Properly document all systems
• Resolves simples and complex problems by clarifying customer complaint, determining route cause of the issue, providing best possible solution, expedited adjustment, follow up for completion
• Assist with taking inbound calls by receiving warm leads and procure sales in a timely fashion from clients/customers
• Provide data entry assistance and properly document information by uploading to internal and external systems for client communications along with maintaining a record of all events pertaining to each request
• Update service orders on behalf of servicer requests internally through system
• Will work in the client system uploading paperwork, status, and call information
• Act as a liaison between customers, clients, and servicers
• Provide timely communication to each internal department to address issues and/or complaints
• Escalate issues per established procedures

Preferred Skills:

• Customer Service and Communication
• Good Time Management
• Active Learning and Listening
• Social Perceptiveness
• Critical Thinking and Coordination
• Service Orientation

The CRST Core Values: Safety at the Core of All We Do – Integrity in Every Decision and Action – Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities.

EEO Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.