Senior EUC Engineer

Senior EUC Engineer

Crown Resorts is a great place to visit and an even better place to work — a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change — for the better. Here, you'll be part of the team, empowered to explore more, experience more, and supported by your leader to grow and develop.

The Role

We have an exciting opportunity for a Senior End User Computing (EUC) Engineer to join our Group Technology team. Reporting to the Manager – End User Computing, this role is responsible for ensuring the performance, reliability, and continuous improvement of Crown's end user computing infrastructure across Melbourne, Perth, and Sydney.

This role plays a key part in supporting and optimizing modern workplace technologies, managing incidents and service requests, and leading infrastructure upgrades and lifecycle management. It offers the opportunity to work in a collaborative, fast-paced environment with a strong focus on operational excellence and proactive problem-solving.

Key Responsibilities

• Monitor infrastructure proactively to ensure optimal system performance and availability.
• Troubleshoot and resolve incidents across EUC platforms to maintain business continuity.
• Manage infrastructure upgrades, patching, and capacity planning.
• Support project delivery and contribute to the design and implementation of new systems.
• Maintain documentation and standard operating procedures across all Crown properties.
• Provide training and support to IT teams and end users to improve service delivery.
• Collaborate with vendors and internal stakeholders to ensure seamless support and delivery.
• Mentor team members and contribute to a high-performance, inclusive team culture.

About You

You are a technically skilled and service-oriented professional with deep expertise in end user computing. You bring a proactive mindset, strong communication skills, and a commitment to delivering reliable, scalable solutions.

You will also bring:

• Minimum 6 years' experience in ICT, with a focus on EUC or modern workplace engineering.
• Strong knowledge of Microsoft Intune, SCCM, Active Directory, Azure, and Microsoft 365.
• Experience supporting hybrid environments and managing infrastructure in enterprise settings.
• Proven ability to lead projects and work across multiple concurrent initiatives.
• Excellent documentation and stakeholder engagement skills.
• Tertiary qualifications in Information Technology and relevant certifications (e.g. ITIL, Microsoft Endpoint Administrator).