Premium Service Representative

Premium Service Representative

Join our Premium Gaming team and help deliver joyful guest experiences through your genuine care and professionalism.

About the Role As a Premium Service Representative, you will support the department's business objectives by executing compliance, operational, and service initiatives within the Premium Gaming areas. Reporting to the Premium Area Managers, you'll play a key role in delivering exceptional service while maintaining operational excellence.

This is a part-time role, requiring availability for 40–80 hours per fortnight, including weekends and overnight shifts.

Key Responsibilities

• Execute core compliance, operational, and service initiatives in Premium Gaming areas
• Facilitate end-to-end processes for promotions and events
• Maintain excellence in customer engagement and guest duty of care
• Investigate and resolve customer account issues with a positive, health-focused approach
• Coordinate prize draws, including entry handling, winner selection, reporting, and prize distribution
• Maintain accurate logs of daily operations

About You

You'll bring:

• Extensive customer service experience in hospitality (luxury experience valued but not essential)
• Flexible availability, including weekends and overnight shifts
• Resilience and adaptability in a high-demand, tech-driven environment
• Strong attention to detail and commitment to compliance
• Ability to manage multiple priorities calmly and professionally
• Excellent interpersonal skills and ability to build rapport with guests and team members
• Proficient computer skills and a willingness to learn new systems

This role requires the availability to work a 24/7 rotating roster as shift start times can be anywhere from 6am - 8pm (10 hour shifts with breaks included). You must have full 24/7 availability to be considered for this role.

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.

Think! About your choices. Contact Gambler's Help on 1800 858 858 www.gamblershelp.com.au