Hotel Bell Services Supervisor/captain

Hotel Bell Services Supervisor/Captain

Crown Towers Perth is seeking a dedicated and experienced Bell Services Captain to lead our Bell Services and Valet teams in delivering exceptional guest experiences. This full-time leadership role is responsible for overseeing daily operations, ensuring the smooth coordination of guest luggage delivery, valet parking, and driveway management, while fostering a high-performing team culture.

As Bell Services Captain, you will actively supervise front-of-house logistics, provide guidance to Bell Attendants and Doorpersons, and collaborate with internal departments to maintain seamless service delivery. You will play a key role in team development, operational planning, and guest relations—ensuring every arrival and departure reflects Crown's commitment to excellence.

This is a full-time position and requires an Australian Driver's license and 7-day availability.

Key Responsibilities

• Lead and manage day-to-day Bell Services operations, including luggage handling, concierge support, and driveway coordination
• Provide coaching, feedback, and performance reviews to support team development and service consistency
• Conduct team briefings, onboard new employees, and manage high-volume group movements
• Deliver personalised service to all guests, with a focus on VIP arrivals and departures
• Resolve guest concerns promptly and professionally, maintaining confidentiality at all times
• Monitor service standards and implement continuous improvement initiatives
• Uphold CrownSAFE health and safety protocols and proactively manage workplace hazards

About You

• Current WA unrestricted C class manual driver's license
• Proven experience in a bell services or guest services role, preferably in a luxury hotel or resort setting
• Excellent customer service skills with a friendly, professional, and customer-focused demeanor
• Strong team leadership experience
• Strong communication and time management experience
• Knowledge of hotel operations and procedures, with a commitment to upholding high standards of service