Events Service Manager

Events Service Manager

Crown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you will be part of the team, empowered to explore more, experience more, and supported by your leader to grow and develop. Join a world-class team at Crown Sydney, where we are redefining luxury and excellence in the events industry. From exclusive corporate functions to large-scale galas, exhibitions, and weddings, every day offers a new and exciting challenge. We are seeking a passionate and experienced Events Service Manager to lead our dynamic operations team and ensure the flawless delivery of premium events across our iconic venue.

The role

As the most senior operational leader on the floor, the Events Service Manager is responsible for the successful delivery of all events and conferences. You will lead a high-performing team to deliver five-star service, manage logistics, and ensure every detail aligns with Crown’s exceptional standards. This is a hands-on leadership role requiring strategic thinking, operational excellence, and a passion for creating extraordinary guest experiences. Key responsibilities

• Lead and mentor the events operations team to deliver exceptional service across corporate, social, and internal events.
• Oversee event logistics, staffing, floor plans, and service delivery to ensure flawless execution.
• Collaborate with internal departments and external stakeholders to meet client expectations.
• Drive continuous improvement in service standards, team performance, and operational efficiency.
• Ensure compliance with Crown policies, safety standards, and relevant legislation.

About you

• Minimum of 3 years’ experience in a senior event operations role, preferably within a high-end hospitality or upscale service environment.
• Proven leadership and coaching skills with the ability to inspire and develop a team.
• Strong operational knowledge of food & beverage service and event planning.
• Exceptional communication, time management, and multitasking abilities.
• A passion for delivering outstanding guest experiences and attention to detail.
• Diploma or degree in Hospitality Management – desirable
• NSW RSA Certificate
• Flexibility to work a variety of shifts, including evenings, weekends, and public holidays, is essential.

What we offer you

• Full-time opportunity at one of Sydney’s most iconic destinations
• Join a world-class team in a venue renowned for luxury and excellence
• Collaborate with an award-winning leader in hospitality
• Enjoy a supportive and inclusive workplace culture
• Complimentary meals provided at our on-site staff restaurant
• Generous discounts available across Crown hotels and restaurants nationwide
• Access exclusive offers through our corporate partners in insurance, health and wellbeing, banking, finance, and parking