Bell Services Manager - Crown Towers Perth

Bell Services Manager- Crown Towers Perth

Better Begins Here Crown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you'll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

The role

Crown Towers Perth is seeking a dynamic and experienced leader to take on the role of Bell Services Manager. This pivotal position oversees the Bell Services department, including the Bell Desk, Driveway, and Valet Parking operations.

In this role, you will be responsible for ensuring efficient running of the Bell Services department which encompasses Bell Desk, Driveway and Valet Parking across Crown Towers. The Bell Services Manager will ensure the team provides a quality customer service experience through providing a warm welcome, smooth delivery of guest luggage, parking of guest cars and driveway management.

Key Responsibilities

• Oversee daily operations of Bell Desk, Driveway, and Valet Parking to ensure smooth and efficient service delivery
• Lead and develop a high-performing team through coaching, feedback, and training
• Monitor traffic flow and implement strategies to avoid congestion
• Maintain Crown's presentation standards and ensure service excellence from arrival to departure
• Develop and implement standard operating procedures (SOPs) to enhance operational efficiency
• Foster a culture of safety, equity, and diversity in line with Crown's policies

About You

You'll bring the following:

• Experience in a busy customer service environment (five-star preferred).
• Previous hotel operational experience.
• Proven ability to multi-task while remaining professional and calm under pressure.
• Strong communication and time management skills.
• Demonstrated leadership and people management capabilities