Global Finance Bi & Epm Support Specialist

Provide complete end-user support for the Global Finance BI & EPM ecosystem

Key Accountabilities:

Responsible for coordination and resolution of INC & RITM tickets and emails whilst providing customers with regular updates
Raise tickets for all email enquiries to the IDT.Customer.Support@ihg.com and raise awareness with COE and wider business of the support processes
Drive relevant enhancements to Service Now system
Update support tickets, communicating process stages to the customer
Ensure the resolution of support tickets in a timely manner
Responsible for providing the approval for security administration associated with delivering the Global Finance BI & Information Delivery strategy, including setting up new end-user security access, modifying existing security access, and timely termination of end user access
Ensure security access requests follow internal and external compliance requirements
Play an active role with the customer support manager to offer proactive support by way of meetings/workshops whilst being key contact for India based colleagues
Build working relationships with users of Essbase and OBI within the global finance community
Key Contact for India Stakeholders & Colleagues Including the BSC
Provide customer support reporting and statistics as required
Proactive improvements to existing and new processes

Key Skills & Experiences:

Good knowledge and demonstrated experience with Oracle BI & EPM reporting tools
Demonstrated experience of working in a process driven, control environment with good attention to detail
Effective verbal and written communication skills for the purpose of providing and explaining information to business partners, key stakeholders, and Global Technology teams
Experience working with cross-functional teams in multiple locations, driving system or cultural change, and challenging & communicating with business stakeholders
Good understanding of IHG's global systems both Finance & non Finance
Service Now System experience

Team Lead RCM - Hotel Finance Services