Sales Specialist

Strategic Groups & Meetings Fulfillment

Own end-to-end documentation of MICE RFPs, including complex, high-value, and project-based Groups & Meetings RFPs.

Directly manage and fulfill assigned G&M leads with a minimum expected roomnight, aligned to regionally defined high-value opportunity thresholds.

Apply commercial judgment to prioritize opportunities based on value, conversion likelihood, client importance, and strategic relevance.

Act as the primary orchestrator between clients, hotels, and sales stakeholders, guiding bid strategy, response quality, and timelines.

Proactively identify and recommend cross-sell and upsell opportunities across IHG brands and destinations when first-choice options are unavailable.

Influence hotel engagement by providing clarity on client priorities, decision criteria, and competitive positioning.

Recommend bid / no-bid decisions for lower-value or low-conversion opportunities in alignment with agreed parameters.

Pull, analyze, and interpret G&M performance, pipeline, and conversion reports as needed to support prioritization decisions, stakeholder discussions, and recommendations.

Support the development and continuous improvement of G&M best practices, playbooks, and process enhancements.

Additional support to process opportunities via 3rd party platforms relevant to regional needs.

Sales Support & Stakeholder Advisory

Serve as a subject-matter expert to Sales Leaders, Account Directors, and Key Account teams.

KAD Account RFP Accountability – Coordinate with KADs, hotels, and Partner teams to manage the administrative aspects of RFPs from start to finish, ensuring timely communication and updates that support contract confirmation. This includes working with RFP tools-- Cvent-transient and other 3rd party RFP vendors.

Participate in client and stakeholder strategy calls to provide insights, guidance, and fulfillment perspectives.

Preparation of reports and presentations for business reviews with Managed Accounts and NB Accounts.

Support the maintenance of accounts within the assigned seller's portfolio by coordinating and completing required account related documentation and system updates, ensuring accuracy, compliance, and timely enablement of seller's account management activities.

Provide proactive updates and recommendations to sellers on opportunity risks, blockers, and optimization opportunities.

Contribute insights to pipeline reviews and performance optimization initiatives.

Create and manage lead crediting cases for clearly defined and eligible G&M opportunities, ensuring accurate revenue attribution, alignment with sales ownership, and compliance with established crediting guidelines.

Provide indirect leadership and day-to-day work guidance to Fulfillment Executives, including task prioritization, quality assurance, and support on complex G&M cases, as required (without formal people-management accountability).

Act as interim or supplemental point of contact for sellers on assigned G&M or transient opportunities as required.

About Us

At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognized, and respected – wherever they are in the world. Want to be part of the journey?

About the Team

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You'll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there's Room for You at IHG.

Over recent years, we've transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That's why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognize that every role is different, that's why leaders work with teams to determine how and when they collaborate.

We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow, and make a difference.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

Job Info

Job Identification 160518

Job Category Sales Support and Effectiveness

Locations 27th Floor, Tower Two, RCBC Plaza, Makati City, 1200, PH