Sales Manager - Proactive

Front Desk Agent

Welcome guests warmly and ensure a smooth check-in and check-out process.

Handle guest reservations, cancellations, and modifications.

Provide information about hotel facilities, services, and local attractions.

Respond to guest inquiries, requests, and complaints in a timely and professional manner.

Maintain accurate records of guest accounts and billing.

Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.

Follow brand standards and operational procedures set by IHG.

Ensure the front desk area is organized and presentable at all times.

Required Qualifications:

High school diploma or degree in Hospitality Management, Tourism, or a related field.

Previous experience in hospitality, hotel operations, or customer service preferred.

Excellent communication and interpersonal skills.

Ability to work flexible shifts including weekends and holidays.

Strong problem-solving and organizational abilities.

Basic knowledge of hotel management software is an advantage.

Key Skills:

Customer service excellence

Communication and interpersonal skills

Problem solving and conflict resolution

Teamwork and collaboration

Attention to detail

Time management

Benefits:

Competitive salary package

Training and career development opportunities within IHG

Employee discounts on hotel stays worldwide

Supportive and inclusive work environment

Job Identification: 160316

Job Category: Hotel-Sales

Locations: Sector 90, Gurugram, 122505, IN