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Guest Service Agent /ゲストサービス エージェント

Escort guests to their rooms ensuring a seamless check-in experience
Tokyo
Entry Level
2 weeks ago
IHG

IHG

A global hospitality company with a portfolio of well-known hotel brands, offering accommodations and services for travelers worldwide.

Guest Services Staff

As a central figure in the hotel, Guest Services staff play a vital role in anticipating and fulfilling the needs of guests from their arrival through their stay. By providing prompt and effective support across various areas of the hotel, they contribute to the smooth and seamless operation of the property. With exceptional hospitality and the ability to multitask, Guest Services staff ensure that each guest's experience is elevated, creating memorable and personalized stays.

Duties And Responsibilities

  • Providing cart transportation within the resort
  • Supporting guest guidance around the hotel entrance
  • Assisting with luggage delivery
  • Escorting guests to their rooms in accordance with brand standards
  • Responding to inquiries from guests, internal departments, and other divisions (via phone, email, and in-person)
  • Maintaining behavior, uniform, appearance, and grooming standards in accordance with the employee handbook
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Guest Service Agent /ゲストサービス エージェント
Tokyo
Support
About IHG
A global hospitality company with a portfolio of well-known hotel brands, offering accommodations and services for travelers worldwide.