Guest Service Agent At Intercontinental Dubai Marina Hotel & Residences

Guest Service Agent At InterContinental Dubai Marina

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to join InterContinental Dubai Marina as Guest Service Agent.

InterContinental Dubai Marina is a Five Star luxury hotel in the heart of Dubai Marina with 328 rooms and residence suites, flexible event space and restaurants & bars. With over 30 languages and countries represented by the staff, the hotel weaves together an international five-star presence.

A little taste of your day-to-day

Here's a glimpse into what your day will look like:

• You will be the welcoming face for every guest, ensuring their check-in process is smooth and unforgettable. You will also manage any special requests they have from the get-go.
• Oversee key control policies and manage guest safe deposit boxes with precision, ensuring the utmost security and trust.
• Work closely with the concierge to deliver top-notch services to guests. Stay informed about emergency procedures and manage room availability and credit limits efficiently.
• Work with departments like reservations, sales, and valet to create a seamless experience for every guest. Your coordination is key to their exceptional stay.
• Greeting every guest warmly, address their requests, and provide all necessary information such as room rates and directions. Ensure the registration process is smooth and welcoming.
• Oversee the check-in process, hand out room keys, and prepare welcome folders. Verify credit card details, handle vouchers, and manage currency conversion accurately.
• Manage all guest communications from check-in to check-out, including packages and faxes, ensuring a seamless experience.
• Handle and resolve any guest complaints or issues promptly and professionally, ensuring a positive outcome.

What we need from you:

• A minimum of 1 to 2 years in a similar role. Experience in guest services is a plus!
• Strong interpersonal skills and excellent command of English, both written and spoken. Knowledge of additional languages is an advantage.
• Comfortable with rotating shifts and flexible hours. You are a team player who adapts well to different situations.
• Impeccable grooming and a presentable appearance are essential.
• Excellent communication skills, whether interacting face-to-face, on the phone, or through written correspondence.

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts all over the world and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you'll become part of our ever-growing global family.