Guest Service Agent

Guest Service Agent

Our brand-new hotel, Crowne Plaza Adelaide Mawson Lakes, boasts 155 contemporary rooms featuring cutting-edge technology and premium amenities. With versatile meeting spaces as well as a vibrant bar and a restaurant, we're set to become the go-to destination for both business and leisure travelers in Adelaide.

The Front Desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassures guests they've made the right choice to stay with us. As a Guest Service Agent, you'll be responsible for all Front Office activities such as reception, reservations, telephone services, checking guests in/out, rooming of all guests, cashiering and auditing. You'll deliver exceptional customer service ensuring guests have a great experience and stay, ultimately bringing the brand to life.

This is a part time position, working a minimum of 20 hours per week with availability to work up to 38 hours per week. Every day is a little different, but you'll mostly be:

• Supporting guests on arrival: Championing the arrival experience and ensure to recognize our IHG One Reward Members
• Process check-in/check-out functions: General cashiering and processing of guest accounts
• Stay informed: Keep up-to-date with daily events, group activities and guest feedback at the hotel. Familiarize yourself with the hotel's offerings and local attractions so you can provide thoughtful recommendations to guests
• Assist in supporting the wider hotel team with other duties as required

What we need from you:

• Minimum 6 months experience in a Guest Services / Administration / Reception position preferred
• Responsible Service of Alcohol (RSA) certificate or willing to obtain
• Qualifications in Hotel Management and/or in a Business Administration related field preferred
• Flexible with nights, weekend and public holiday shifts
• Strong interpersonal and communication skills, bilingual or multilingual language skills are advantageous
• You will need a good grasp of reading, writing, basic maths, computers and Property Management System (PMS)
• Sometimes you will need to lift, push and pull objects up to 23kg. This can involve bending, and kneeling
• Display a commitment to our guests by consistently maintaining a high level of quality at all times

What you can expect from us:

• Paid birthday leave
• Hotel perks like accommodation and food & beverage discounts
• Paid Parental leave
• Your career journey will be supported through our lifelong development program
• IHG Career Milestone celebrations
• Transfer of entitlements as you move and grow with IHG
• Access to our discount retail platform that makes your pay for even further
• Empowering female leaders of the future through our RISE program

At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world.

Want to be part of the journey? Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.