Guest Service Agent

Guest Service Agent

Crowne Plaza Christchurch is located in the heart of downtown Christchurch, right opposite Victoria Square and just a short walk from major attractions, including the Avon River, Town Hall, Art Gallery, Te Pae Conference Centre and the modern dining and shopping precincts.

Our Front Office department is the heart and centre of the hotel and you could be joining this great team as a Guest Service Agent with us!

Your day-to-day you'll provide great service and a memorable experience to our guests. As Guest Service Agent you'll deliver this through all aspects of the front office/reception.

Key responsibilities include:

• Create the warm atmosphere that makes our guests feel at home
• Build relationships with our regular guests
• Assist guests with their luggage
• Check guests in and out and take payments
• Answer guests queries and take reservations
• Provide detailed knowledge of the hotel's activities, tourist information, events in Christchurch, location of major buildings and places of interest, etc

What we need from you:

• A passion for providing an outstanding guest experience
• Great communication skills with a friendly, approachable character
• Previous customer service experience, preferably in front office, reception or reservations
• Attention to detail and an ability to multi-task are key to success

What we offer:

• Paid birthday leave
• Daily laundered uniform
• Additional parental leave benefits
• Flexible work options
• Proactive health days

Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further. We are proud to be IHG and we know you will be too.

So go on - click apply now and show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.