Front Office Guest Service Associate _ HIEX Kolkata New Town

Guest Service Associate

Your Day-to-Day

As a Guest Service Associate (GSA), you'll be the first point of contact for our guests, creating memorable experiences by:

• Welcoming and checking in guests with warmth and efficiency.
• Managing guest bookings, handling payments, and ensuring smooth check-in/check-out.
• Assisting with guest inquiries, requests, and local information.
• Recognizing IHG One Rewards members and making them feel valued.
• Handling guest issues with professionalism and care.
• Working closely with colleagues to deliver seamless service.

What We're Looking For

• At least 1 year of experience in Front Desk / Guest Services (hotel experience preferred).
• Excellent communication and problem-solving skills.
• Tech-savvy with basic computer knowledge.
• Fluent in local language (additional languages are a plus).
• Flexible to work shifts, including nights, weekends, and holidays.
• Positive attitude, passion for hospitality, and a team-player mindset.

What We Offer

• Competitive salary and benefits.
• Uniform and meals on duty.
• Global IHG colleague room discounts.
• Learning, growth, and career development opportunities across IHG Hotels & Resorts.
• A supportive, inclusive, and fun work environment.

Be part of something special – Join us at Holiday Inn Express® and help us deliver True Hospitality for Good.