Conference Services Manager - The Willard Intercontinental Washington

Conference Services Manager

Our hotels bring people together. We're searching for a Conference Services Manager capable of juggling bookings, building strong client relationships and pulling together truly unforgettable events, meetings and conferences. A little taste of your day-to-day:

• Liaising with clients to build accurate events bookings
• Delivering exceptional service standards in-person, on email or over the phone
• Establishing client requirements to effectively facilitate their needs
• Responding to enquiries and upselling to maximise sales, occupancy and revenue
• Accurately logging all enquiries in the sales and catering system – compiling accurate function sheets and regular reports for the Operations Team

What we need from you:

• Minimum of 3-year luxury hotel conference / event planning experience.
• Passion for providing excellent client experiences and client engagement
• Confidence in proactively preventing problems and ability to handle service recovery
• Love of working in a fast-paced, motivated team with a desire for the next step in your career
• Excellent attention to detail
• Exceptional administrative and time-management skills
• Willingness to work as part of a team and learn new things

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.

The salary range for this role is $36.00 to $39.00 per hour. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. This rate range is only applicable for jobs to be performed in Washington, DC. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

This job is also eligible for bonus pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

IHG Hotels & Resorts gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you'll become part of our ever-growing global family.

At IHG Hotels & Resorts, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.