Network Operations Specialist

Network Operations Specialist

Position Title: Network Operations Specialist (S3)

Company Summary

Crown Castle is the nation's largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand—connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we're the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future. Crown Castle is publicly traded on the New York Stock Exchange (CCI), is part of the S&P 500 and is one of the largest Real Estate Investment Trusts in the US.

We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we're an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology.

Although you'll be hired as a Crown Castle employee, your employment and the responsibilities associated with this job likely will transition to an acquiring company in the future. For more information, please visit: https://www.crowncastle.com/strategic-review-results

Role

Responsible for the effective management and execution of all designated tasks and project assignments, per District or Region. Assists and in some cases lead project teams in the effective tracking and reporting of budgets and schedules, including coordinating all deliverables and requirements of the entire cross-functional project team.

Responsibilities

• Monitor and report Key Performance Indicators (KPIs) of deliverables and supporting workflows to measure operational performance, as well as identify and assess areas of opportunity for improved process efficiencies and performance
• Provide support across multiple projects and project teams to ensure execution of project tasks and deliverables are being tracked and reported with a high level of accuracy.
• Support project tracking, reporting and schedule adherence efforts across multiple projects and project teams.
• Manage small scale projects from inception to completion, ensuring that all project activities are effectively and efficiently coordinated, completed on time and within budget.
• Develop accurate project plans for all assigned projects, modify as needed and direct close-out of completed jobs including the receipt of all required documentation.
• Attend project meetings to provide comprehensive job status reports and address any conflicts or issues that arise.
• Ensure Crown Castle leadership and applicable cross functional Crown Castle team members are aware of issues that will impact project completion or cost.
• Responsible for obtaining and maintaining all requisite documents related to said projects.
• Vendor management, where applicable.
• Partner with project team in leading internal and external deployment meetings and interact with applicable cross functional Crown Castle teams.

Education/Certifications

• High School diploma or equivalent
• Two (2) year technical degree preferred

Experience/Minimum Requirements

• Two (2) years of related experience
• Excellent organizational/administrative skills
• Strong, Microsoft Office skills (Excel, PowerPoint, Word)
• Ability to multi-task in a fast pace environment
• Strong verbal and written communication skills
• Customer-facing project coordination experience preferred

Other Skills/Abilities

• Knowledge of telecommunications/wireless project management, asset management, maintenance, and property management preferred
• Knowledge of public and private right of way project deployment and site acquisition procedures including regulatory and permitting processes a plus
• Ability to manage and process multiple data streams
• Ability to direct the diagnosis of workflow problems, critical paths and institute remedies as needed
• Ability to read and understand financial metrics and identify remedies to financial issues

Organizational Relationship

Reports to: District Manager, Manager of Fiber Construction or Supervisor of Fiber Construction

Where You Will Work

Hybrid: This role falls into our hybrid work model, which is 2-days work from home (Monday and Friday) and 3-days in the office (Tuesday through Thursday) to optimize collaboration, relationship building and key stakeholder engagement and may require some travel as needed.

Your Company Benefits

At Crown Castle, we do our best to ensure you have access to the resources you need to live a healthy and happy life no matter where you are in life. Our benefits are built around your individual needs, covering physical, mental, and financial health and designed to enhance your quality of life.

We are proud to offer a full suite of health and wealth benefits for you and your loved ones. Below are a few of the key highlights of the many benefits we provide.

• Comprehensive healthcare plans with highly company subsidized premiums and up to $2,000 annual company contribution to your Health Savings Account (HSA base plan for employee and dependents).
• Market-leading 401(k) plan, which includes up to 10% company contributions through our 5% match and 5% profit sharing program (based on employee contributions).
• New-child leave up to 8 weeks of 100% paid leave upon birth or legal adoption of a new child. Birth mothers are eligible for up to 8 weeks of additional 100% paid medical leave.
• Tuition reimbursement up to $5,250 per year of eligible tuition and fees.
• Crown Castle scholarship program awarding up to $10,000 per recipient each year for eligible dependent children of employees and interns.
• Matching charitable contributions to qualified charitable organizations of up to $1,000 per year per teammate.
• Generous paid time-off for eligible full-time employees (minimum 18 days per year based on years of service).
• 10 company holidays plus 2 floating holiday.
• All offices provide free beverages and snacks.

Compensation

The pay range offered for this position is $30.53 - $41.97 per hour. A candidate's offer is determined by various factors including but not limited to, depth of experience, role-related knowledge and skills, relevant education or training, internal alignment, and work location. Depending on the position offered, the compensation package may also include incentive compensation opportunities in the form of a discretionary annual cash bonus or commissions, and equity incentives.

Additional Information

Pursuant to the Los Angeles County and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you are interested in joining our team, please visit the Crown Castle careers site to apply. We do not accept resumes from agencies, headhunters, or other third-party suppliers who have not signed a formal agreement with us. This position will remain posted until filled.