Manager Field Operations

Manager Field Operations

For more than three decades, Crown Castle has led the way in shared communications infrastructure, delivering profitable solutions by connecting communities, businesses, and people, and enabling each to thrive with reliable access to voice and data in more places, faster than ever before. When you join Crown Castle, you become part of a dynamic team of passionate and collaborative professionals engaging in complex challenges and contributing to projects that shape the future of life and work.

About The Role

Responsible for the day-to-day activities of the fiber field operations teams within a geographic area. These area-based teams all perform their duties within the service territory, ensuring the maintenance of fiber infrastructure and the delivery and support of fiber-based equipment, products, and services in alignment with all defined standards operating processes and procedures. The position will work with all cross-functional areas on improving the quality of processes, deliverables, and end-to-end customer experience. Common activities will involve area data identification, collection, analysis, and reporting; along with understanding operational business functions and processes. Each field operations team is expected to maintain open communication across all areas of the business and work as a unit with consistency while delivering and maintaining services; cognizant of fostering the vision and values of Crown Castle. This position is accountable for delivering key KPIs for their area of responsibility including but not limited to Opex spend, MTTR, % On-Time Install, and installed enterprise revenue.

Responsibilities

• Manage a team of supervisors, construction managers and field technicians for the area's fiber field operations teams with responsibility for network maintenance 24 hours, seven days a week, 365 days a year
• Supervise the installation, turn–up, testing and provisioning of WDM and Ethernet equipment in an optical fiber network adhering to engineered design
• Schedule and prioritize the workload of the field operations resources within an assigned area
• Manage installation workload to ensure that all customer Firm Order Commitment (FOC) dates and target installation intervals are met
• Manage and maintain customer communications throughout equipment install and Fiber maintenance processes
• Maintain installation and spare inventory levels. Place purchase orders for replenishment as necessary
• Manage Work Orders assigned to Field Operations and Construction Managers to ensure timely and accurate completion
• Work jointly with the leadership from the NOC, Construction, Project Management, Engineering, and Change management teams.
• Work with and train Field Technicians to use Fiber Optic, SONET, Ethernet and SDH related test equipment including OTDR, PMD, Optical Spectrum Analyzer, BER Test Sets, Sniffers
• Interface with customers in support of service delivery and assurance
• Establish, monitor, and manage Key Performance Indicators (KPIs) of deliverables and supporting workflows in order to measure operational performance, as well as, identify and assess areas of opportunity for improved process efficiencies and performance
• Maintain knowledge of technology in use, and/or under development for its impact or potential impact on the operational business process
• Manage the assigned areas respective CAPEX and OPEX budgets
• Maintain quality service by understanding and enforcing organization standards
• Build company image by collaborating with customers and employees, enforcing ethical business practices
• If applicable, maintain assigned area data for centralized functions such as fleet and inventory
• Develop and coach direct employees, as well as ensuring similar opportunities throughout the team. Identify training gaps and create a career path for team members.

Education/Certifications

• BS/BA with preference to Civil, Construction, or Electrical, Engineering Degrees or equivalent work experience preferred
• A valid driver's license required

Experience/Minimum Requirements

• 5 years' experience of performing:
• Direct supervision/management of employees
• Familiarity with installation, testing, and maintenance of telecommunications networks and services including but not limited to:
• Ethernet - 10/100/1000BaseT networks and hardware
• WDM networks and hardware
• SONET networks and hardware
• Dark Fiber

Organizational Relationship

Reports to: District Manager

Title(s) of direct reports (if applicable): Supervisor Network Operations, Sr Network Operations Technician, Construction Manager, Network Operations Technician, Operations Coordinator

Working Conditions: Will be required to travel to project sites with possible exposure to heavy equipment and environmental conditions up to 50% of the time. Works in a normal office setting with no exposure to adverse environmental conditions remaining 50% of the time.

Your Company Benefits

At Crown Castle, we do our best to ensure you have access to the resources you need to live a healthy and happy life no matter where you are in life. Our benefits are built around your individual needs, covering physical, mental, and financial health and designed to enhance your quality of life. We are proud to offer a full suite of health and wealth benefits for you and your loved ones. Below are a few of the key highlights of the many benefits we provide.

• Comprehensive healthcare plans with highly company subsidized premiums and up to $2,000 annual company contribution to your Health Savings Account (HSA base plan for employee and dependents).
• Market-leading 401(k) plan, which includes up to 10% company contributions through our 5% match and 5% profit sharing program (based on employee contributions).
• New-child leave up to 8 weeks of 100% paid leave upon birth or legal adoption of a new child. Birth mothers are eligible for up to 8 weeks of additional 100% paid medical leave.
• Tuition reimbursement up to $5,250 per year of eligible tuition and fees.
• Crown Castle scholarship program awarding up to $10,000 per recipient each year for eligible dependent children of employees and interns.
• Matching charitable contributions to qualified charitable organizations of up to $1,000 per year per teammate.
• Generous paid time-off for eligible full-time employees (minimum 18 days per year based on years of service).
• 10 company holidays plus 2 floating holiday.
• All offices provide free beverages and snacks.

Compensation

The salary range offered for this position is $100800 - $138500 annually. A candidate's offer is determined by various factors including but not limited to, depth of experience, role-related knowledge and skills, relevant education or training, internal alignment, and work location. Depending on the position offered, the compensation package may also include incentive compensation opportunities in the form of a discretionary annual cash bonus or commissions, and equity incentives.

Additional Information

Pursuant to the Los Angeles County and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. If you are interested in joining our team, please visit the Crown Castle careers site to apply. We do not accept resumes from agencies, headhunters, or other third-party suppliers who have not signed a formal agreement with us. This position will remain posted until filled.