Field Operations Technician

Field Operations Technician

Technician in the National Network Operations Organization that is responsible for the installation, testing, and maintenance of high-speed fiber optic transmission equipment, circuits and small cell networks. Typical responsibilities are small cell circuit delivery, resolution of reactive maintenance/change management tickets as well as the completion of preventative maintenance and quality review tasks.

Responsibilities:

• Perform all activities in a manner to ensure the safety of yourself, team, customers and the public.
• Respond to all network outages, impairments and emergencies in assigned area.
• Complete all required preventative maintenance inspections to Crown Castle standards.
• Work with fiber optic related test equipment including Network Tester, OTDR, Optical Power Meter, Optical Fiber Identifier and Multimeter.
• Operate and understand RF and Small Cell related test equipment, such as Antenna/PIM analyzer, RF power meter, Spectrum analyzer and a Signal generator.
• Perform advanced analysis and troubleshooting of issues while assisting the NOC and customers.
• Perform site survey and quality review of remote locations to ensure company standards are met.
• Perform both hardware and software updates and/or changes to remote site equipment as necessary.
• Operate PC or similar devices to gain access to Network nodes and Small Cell Network elements as well as assigned administrative tasks.
• Work efficiently and effectively with cross-functional departments and peers.
• Responsible for compliance with All Crown Castle policies and procedures.
• Participate in on-call rotation schedule for nights and weekend coverage.
• Safe work practices must be followed along with integrity and quality.

Education Qualifications:

• H.S. Diploma or General Education Degree (GED) or equivalent Required
• Two year technical degree Associate's Degree (AA) Preferred

• Wireless/Wireline Operations, Ethernet certification or equivalent military experience preferred

Experience Qualifications:

• Two (2) or more years of experience in one or more of the following fields: telecommunications, remote field wireless technician, remote field technician Required
• Experience with fiber optic testing or Wireless/Wireline Operations OSP/ISP experience. Knowledge of Coax and Low voltage trouble shooting

Licenses and Certifications:

• DL NUMBER - Driver License, Valid and in State

Where You Will Work:

Field: This is a remote role (must be located in a commutable distance to ) which requires travel to customer and/or project sites with exposure to heavy equipment and environmental conditions over 90% of the time. There will also be work in a normal office setting with no exposure to adverse environmental conditions as little as 10% of the time. This position will be swing shift hours, possibly weekends and requires on call rotation involvement. There may be travel required away from the home location for extended periods of time.

Company Benefits:

• Comprehensive healthcare plans with highly company subsidized premiums and up to $2,000 annual company contribution to your Health Savings Account (HSA base plan for employee and dependents).
• Market-leading 401(k) plan, which includes up to 10% company contributions through our 5% match and 5% profit sharing program (based on employee contributions).
• New-child leave up to 8 weeks of 100% paid leave upon birth or legal adoption of a new child. Birth mothers are eligible for up to 8 weeks of additional 100% paid medical leave.
• Tuition reimbursement up to $5,250 per year of eligible tuition and fees.
• Crown Castle scholarship program awarding up to $10,000 per recipient each year for eligible dependent children of employees and interns.
• Matching charitable contributions to qualified charitable organizations of up to $1,000 per year per teammate.
• Generous paid time-off for eligible full-time employees (minimum 18 days per year based on years of service).
• 10 company holidays plus 2 floating holiday.
• All offices provide free beverages and snacks.

Compensation:

The pay range offered for this position is $29.42 - $40.43 per hour. A candidate's offer is determined by various factors including but not limited to, depth of experience, role-related knowledge and skills, relevant education or training, internal alignment, and work location. Depending on the position offered, the compensation package may also include incentive compensation opportunities in the form of a discretionary annual cash bonus or commissions, and equity incentives.

Additional Information:

Pursuant to the Los Angeles County and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.