Services Operations Analyst (remote) - Remote Eligible

Crowdstrike Services Operations Analyst

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed — we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? About the Role: As a CrowdStrike Services Operations Analyst, you will provide critical support to the Professional Services team. You will develop proposals, statements of work, and other business development documentation, as well as help to mature the daily operations of our growing Professional Services business. What You'll Do: Manage requests from Sales and Service delivery teams to develop Statements of Work and win new client business Support Services Delivery teams in project setup and/or wrap-up activities to aid in accurate resource planning, revenue forecasting and recognition, invoicing activities and engagement analytics Develop proposals and respond to client requests for proposals (RFPs), by researching and writing standard and customized proposals Work cross functionally with internal CrowdStrike Legal and Finance teams to maintain templates, repositories, and archives of Statements of Work (SOW) and other key sales documents May support process improvement efforts and system automation efforts within CrowdStrike's Services business May support operational metrics tracking including but not limited to bookings, revenue, utilization, average deal size, average bill rates, cross-sell, repeat customer business, customer satisfaction/Net Promoter score, etc. What You'll Need: 2+ years experience in an operations or business analysis role Bachelor's preferably in Finance, Accounting, Business Management or related field Must work effectively at a distance Strong organizational skills with the ability to handle multiple tasks at once Demonstrated project management experience Excellent communication skills, both written and verbal Bonus Points: Proficient with Microsoft Excel Strong working knowledge of a professional services firm preferred Adept at communicating timelines and expectations to large teams Experience with any of the following systems/programs is a plus: Jira//FinancialForce/Salesforce/Ironclad/RFPIO (or another proposal)