Resident Services, Principal Consultant (remote) - Remote Eligible

Principal Consultant, Falcon LogScale

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed — we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

We are looking for individuals across the industry to add their passion and experience in helping customers realize better security outcomes with log management and advanced data analytics. As a principal consultant focusing on infrastructure architecture on the LogScale professional services team, you'll spearhead key efforts and become a trusted advisor to customers by assisting customers to deploy Falcon LogScale and Next-Gen SIEM, resolving technical questions, demonstrating Falcon LogScale and Next-Gen SIEM capabilities, and laying out a technical vision of Falcon LogScale and Next-Gen SIEM roadmap for customers to follow. Working alongside Falcon Next-Gen SIEM and LogScale engineers and other cross functional teams, you'll be a critical part of operationalizing LogScale within customer environments. You'll work with the customer as they discover what Falcon Next-Gen SIEM and LogScale can do for them, help expand their use cases, and provide feedback timely to the Falcon Next-Gen SIEM and LogScale Product Management teams. Simultaneously you'll develop internal relationships to partner with key stakeholders to influence product enhancements that will meet customer needs.

We're looking for a colleague with a great passion for taking care of customers and their challenges combined with well-rounded technical, analytical, and customer service skills. We want someone who appreciates the importance of teamwork but will also benefit from your proactive approach to solving challenges and helping external and internal parties. The position is remote-friendly within the United States with the opportunity for periodic travel onsite with customers. Fluency in English is required along with strong technical writing skills.

Are you well-versed with resourcing, delivering, securing and optimizing containerized applications running in Cloud or self-hosted environments, developing automation scripts for infrastructure as code (IaC), and applying DevOps and distributed data storage concepts? Do you have at least five years of experience working with relevant cloud and infrastructure security tools such as SIEMs/log management platforms, application/cloud vulnerability tools, and workload security? Do you want to work with cutting edge technology, enjoy interfacing with customers, and like collaborating with a team of industry experts? Are you interested in working at a nimble startup organization like Falcon LogScale while benefiting from being under the umbrella of a large company with a great reputation like CrowdStrike?

Act as the primary point of contact for Falcon LogScale deployments from project kickoff to technical implementation and through project closure Guide and assist customers in building out complex, resilient and high performing application clusters in public and private cloud/on-prem environments Assist customer with data onboarding tasks like 3rd party tool audit/logging policy configurations, and log transport methodology Provide guidance with log analysis leveraging search queries based on raw log data, parsing and dashboard creation Provide knowledge transfer of Falcon LogScale to our customers

Bachelor's degree in Computer Science, Software Engineering or related field and five years of experience in systems engineering or an equivalent combination of education and work experience Experience implementing and managing containerized applications using Kubernetes (any flavor) Docker, and Helm within GCP, Azure and/or AWS Experience delivering, managing and upgrading managed applications in GCP, Azure and/or AWS environments with high throughput and availability requirements, including usage of CI/CD tools Experience and comfort with management and implementation of Linux server platforms Experience with developing and implementing IaC tools and code using tools such as Terraform, Pulumi or Crossplane Highly comfortable in creating, implementing and troubleshooting Python, go and Bash scripts within integration and automation use cases Experience with REST API, GraphQL and API microservices Intermediate knowledge of security protocols and products for identity management and access such as OAuth, Okta, SAML, Windows Auth and Active Directory Experience using logs and metrics to identify the root cause of production incidents Experience managing technical deployments, tracking time, and running projects from kickoff to closure Experience with Agile, SCRUM, Kanban and other development lifecycles Knowledge of IT environments, including: directory services, authentication, networking, data storage Understanding of log management use cases around security, observability, DevOps, IT ops, and/or business operations Strong problem-solving, written and oral communication skills in English

Five years of professional DevOps experience providing support for troubleshooting, recovery and root cause analysis Experience developing visualizations for security event-related data using Grafana, PowerBI, Elastic, etc. Experience with implementing and using Kafka Experience working with pre-sales teams on technical scoping and requirements gathering, and with post-sales handoffs Experience translating your knowledge of customer requirements and experiences into feedback for product and engineering teams