Junior Account Manager (12 - month FTC) - Remote Eligible

Junior Account Manager

Crowdfunder is on the lookout for a driven, diligent, and purpose-led Junior Account Manager to help connect mission-driven organizations with the power of crowdfunding. You'll be a key point of contact for many of our partners and work closely with our Partner Delivery Managers to help set up their programs, responding to partner requests and helping them have an impact on the communities we support. This is a 12-month contract starting September/October 2025, and is a great opportunity if you're early in your career and looking to learn fast, take real ownership, and do meaningful work.

We're on a mission to spread positivity across the globe. Every day, we help turn bold, brilliant, community-powered ideas into reality - connecting changemakers with passionate backers and meaningful funding to go beyond the limits of traditional fundraising.

So far, we've helped hundreds of thousands of projects raise nearly £400 million for causes that matter and distributed over £40 million in extra funding through our partners.

Our values - United for Good, Empower Greatness, Think Creatively, and Always Human - are at the heart of everything we do. You'll be joining a passionate, values-led team that's serious about making a difference and creating a workplace people genuinely enjoy being part of.

The Role

You'll support the team in managing and growing our partnerships. Working closely with our Partners, Projects, and Marketing teams, you'll help deliver programs efficiently and effectively. You'll provide day-to-day support in building and maintaining relationships, while developing your skills and gaining experience in partnership and account management.

Key responsibilities:

• Support in managing partner relationships and help ensure partner needs are met across programs
• Assist the Partners team with day-to-day tasks and deliverables
• Contribute to reports and join account management calls with clients, learning how to build strong relationships
• Maintain clear, accurate records of all interactions and lead status in our CRM
• Collaborate with marketing and project teams around support smooth program delivery
• Stay sharp by continuously learning about our product, the market, and the challenges our potential partners face

About You

• You have 0–2 years of experience in a customer-facing, support, or coordination role (internships, volunteering, or uni projects also count!)
• You're proactive and curious. You love talking to people, spotting opportunities, and making meaningful connections
• You're confident in your communication, whether it's written, over the phone, or in person.
• You're organized and self-motivated, with a strong sense of personal ownership and drive
• You're keen to learn new tools and systems and are proficient in using Google Workspace (Mail, Docs, Sheets, Slides, etc.)
• You're interested in using your skills to support businesses, charities, and communities that are making a positive difference

Nice to have (we'd still love to hear from you if you don't have these):

• Experience with charity corporate partnerships
• Experience in account management
• Familiarity with sales methodologies such as MEDDIC
• An interest in corporate social responsibility, charity partnerships, or community impact

In Return

Salary: £25-28k (depending on experience)

Hours: Full time (open to 4 days)

Location: We are open to either fully remote for this role, with occasional travel to meet the team in the South West, or hybrid if you're located near one of our offices in Dorset and Cornwall. We meet four times a year as a full team.

Our perks and benefits:

• 35 days of annual leave including bank holidays (prorated for part-time)
• An extra paid day off on your birthday
• A generous pension scheme - we'll top up anything you contribute above the standard amount by 10%
• Mental health support through our Employee Assistance Programme
• A personal wellbeing allowance of £75 each year
• Money saving schemes and initiatives: cycle to work scheme, household bills, everyday purchase discounts
• Learning and development opportunities, like courses, workshops, lunch and learns, and external speakers
• Connect with amazing projects that are fundraising on our platform through our project incentive scheme, and opportunities to volunteer

Our Application and Interview Process

1. Application

The deadline to apply for this role is 18th September (however we may close the role early if we receive a high number of applicants). We encourage you to put care into your application as this is how we'll start to assess whether we're the right fit for each other; your answers to our questions are as important as your CV. We don't mind if you use AI to help articulate your own thoughts and real life examples, but we want to hire a great human so you'll stand out if we can see your personality and unique perspective shine through!

2. Intro Call

This will be a 20-30 minute video call with Maria (People & Places) to get to know you and what you're looking for in your next role, to answer any questions you might have, and to make sure we align on all the basics.

3. Interview

This will be a one-hour interview with Graeme (Head of Partners) and another member of the team. We'll ask you to prepare some kind of practical task in advance, which you'll present and discuss. This might be a short presentation where you explain your approach to a specific scenario or a list of questions to think about in advance.

Reasonable adjustments: If you need any support or adjustments during the interview process, please let us know in your application. We can, for example, send you questions in advance. Simply let us know how we can help, and we'll do our best to accommodate you.

Inclusion and Diversity

Crowdfunder is tackling society's challenges, by making ideas happen. We connect projects that matter to people and companies who care.

We're here to support diverse communities and to provide a platform for those who want to be heard; amplifying voices and impact is what we do.

We value the fact that each one of us is different, with different perspectives - and we want to reflect the diversity of the crowd we serve.

We recognize that we don't all start from the same place - because advantages and barriers exist - but through Crowdfunder and crowdfunding, we believe we can offer greater equality of opportunity.

We're creating an inclusive workplace culture, based on fairness, respect, and honesty, because we believe leveraging differences achieves better results and better serves our crowd, our partners, and our communities.

As part of that, we're committed to educating ourselves, and each other, on gender, race, faith, disability, age, sexual orientation and other areas of diversity to ensure everyone is welcome and feels valued in our workplace as well as in our wider Crowdfunder community.

We recognize that 'diversity and inclusion' is not something that we will ever 'achieve'. It's not a box that can ever be ticked as '100% done'.

Diversity and inclusion is an ongoing journey of big steps and small nudges that will create a richer community and place to work and help us be a better business.

We're proud to be on that journey together.