Customer Relationship Manager With Testing Application And End User Support

CRM Specialist

One of our client is responsible for policies that improve and protect public health, ensure food safety and quality, and uphold high standards for animal and plant health across the EU.

To support the effective adoption of digital solutions, our client is seeking a skilled CRM Specialist to lead and manage stakeholder engagement, ensure customer satisfaction, and provide application support. The ideal candidate will have a strategic approach to relationship management, strong analytical skills, and deep experience with CRM tools and collaboration platforms.

Key Responsibilities

• Build and manage relationships with stakeholders to drive the adoption of digital tools.
• Develop stakeholder maps to understand the ecosystem and target user groups.
• Create and maintain dashboards and reports to monitor adoption metrics and stakeholder engagement.
• Resolve stakeholder issues and complaints in a timely and effective manner.
• Guide stakeholders through their digital adoption journey, aligning communication strategies with user needs.
• Define and enforce engagement and communication plans aligned with project goals.
• Identify and analyze customer segments, including those facing specific product challenges.
• Collaborate with development teams to ensure end-user support and application usability.
• Translate communication objectives into actionable strategies and oversee their execution.
• Prepare and deliver structured documentation, presentations, and status reports.
• Provide regular updates and reports to project leaders and management structures.

Required Qualifications

• Education: Bachelor's degree or equivalent in Communications, Information Systems, or a related field (EQF Level 6).
• Experience:
• 10+ years of experience in customer relationship management practices and tools.
• 5+ years of experience building stakeholder maps and creating adoption dashboards.
• 5+ years of experience in customer analysis and segmentation.
• 15+ years of experience using Atlassian tools (Confluence, Jira) and Microsoft Office tools (especially PowerPoint).
• Familiarity with IT systems, application testing, and end-user support environments is an advantage.

Skills and Competencies

• Strong interpersonal and communication skills; able to understand and respond to stakeholder needs.
• Ability to work independently while maintaining excellent team collaboration.
• High level of discretion and integrity in dealing with sensitive data and personal information.
• Strong organizational and multitasking abilities, with proven leadership and coordination experience.
• Analytical and problem-solving mindset with a proactive approach to issues.
• Clear and concise writing and reporting skills for both technical and non-technical audiences.
• Capacity to manage workload, meet deadlines, and maintain composure under pressure.
• Strong presentation and visual communication skills (dashboards, stakeholder maps, reports).
• Capability to manage communication and engagement strategies from awareness to adoption.

Desirable Attributes

• Experience working within international or EU institutions.
• Fluency in both English (C1) and French (C1) is highly desirable.
• Proven ability to work in multilingual, multicultural teams and contribute to large-scale projects.
• Knowledge of digital health and food safety initiatives is a plus.

Why Cronos Group?

We'll propose you:

• An attractive salary package
• A good work-life balance environment
• The assurance of working in cutting-edge technologies in an entrepreneurial spirit.
• The opportunity to develop your skills thanks to tailor-made training courses according to your needs
• A good job in a friendly place

If you wish to integrate a dynamic structure on a human scale while working with the latest technologies, don't wait anymore and join Cronos!