AI Business Enablement Engineer - Remote Eligible

AI Business Enablement Engineer

At Critical Software we truly believe that our people is what makes us what we are. At the heart of everything we do are our diverse and talented individuals, pushing the boundaries of what’s possible.

Working at Critical is more than just a career choice, is more than a business: we're a community with a strong sense of purpose, values, and togetherness. Our engineering excellence ensures that we are a trusted partner to some of the world's leading companies in markets such as Aerospace, Railway, Medical Systems, Energy, Finance, and many more.

We are always on the lookout for bright and ambitious individuals to join us.

We are looking for an AI Business Enablement Engineer to lead the adoption and strategic use of AI tools across corporate support areas — from People to Finance, from Marketing to Quality. Note: This is an adoption role focused on tool usage and workflow improvement - not a model-building or data science role.

Could you be the AI Business Enablement Engineer that we've been looking for?

What you’ll do:

As part of the Internal AI Ops team, your mission combines two dimensions:

1. Evangelize the smart use of AI across business support functions

• Inspire and guide teams to embed AI into daily workflows and decision-making
• Lead hands-on sessions, demos and AI exploration labs
• Cultivate technical confidence and responsible usage of AI tools
• Identify meaningful use cases and lead them from concept to deployment
• Work cross-functionally to ensure AI governance and compliance through policies, standards (e.g. EU AI Act)

2. Be our in-house expert in AI tools for corporate work

• Master tools like M365 Copilot, Power Automate, and Copilot Studio
• Explore AI use cases in CRM, ERP, HR and Procurement platforms
• Build prompt libraries, automation flows and reusable AI patterns
• Monitor adoption and iterate based on real-world usage and feedback

What you bring:

• Experience driving change across corporate support areas using change management practices (e.g. ADKAR) to influence adoption and overcome resistance.
• Confidence to engage with diverse teams across business support areas (e.g. Finance, People, IT, Comms, Business development)
• Solid background in process automation, digital tools, and business support systems (e.g. ERP, CRM, campaign management tools)
• Curiosity and hands-on skills with AI productivity tools
• Ability to translate everyday challenges into smart, scalable AI-enabled solutions.
• Bonus points if you're familiar with and Responsible AI and governance topics (EU AI Act, model registries, guardrails, audits, data governance).

What's in it for you:

• Lead the AI adoption strategy across key business functions
• Shape how AI business-process tools are used in critical internal workflows
• Shape corporate AI policy, guardrails and audit-ready governance practices
• Join a culture of engineering excellence and innovation
• Collaborate with other AI experts and business stakeholders across the company
• Access the latest tooling, share best practices, and make your mark

Ready to lead from the inside? In your cover letter, tell us how you've led teams to adopt new tools or shift the way they work. We'd love to know how you made them stick, and how you overcame resistance, or scaled adoption across teams. Have you built smart prompts, automation flows or improved workflows with AI? We want to hear it. Let's reimagine how work gets done and lead that change together.

Critical Software is proud to be a Benefit Corporation. A Benefit Corporation differs from a standard corporation (C-Corporation): It is a for-profit business entity, legally defined in the US and other jurisdictions, whose legally defined goals include the positive impact on society, workers, the community and the environment, in addition to profit.

We are an equal opportunity workplace and committed to allow candidates with disabilities or neurodevelopmental conditions to prove their competencies to their full potential. We are willing to move the barriers that may prevent you from demonstrating that you are the right candidate for this role, so please let us know if you need some adjustment in your recruitment process.