Account Manager

Account Manager

Critical Mass is hiring an Account Manager to join our team on ArtBot! ArtBot is a next-generation content orchestration platform, combining creative and performance engineering with AI-driven technology to unlock automation and performance at scale. We specialize in data-driven, personalized creative across digital channels, helping clients realize the full value of Dynamic Creative Optimization (DCO).

Join a dynamic team at the intersection of creative, media, and technology, where your work directly shapes client success and the future of content delivery.

You Will:

• Take ownership of a roster of clients, building and managing trusted agency and client relationships across a variety of verticals (with a strong presence in automotive).
• Act as the primary point of contact for DCO campaigns, ensuring seamless, timely, and high-quality project delivery from concept to completion.
• Collaborate closely with internal teams—including activation, strategy, development, and design—to translate client needs into clear, actionable deliverables.
• Submit and manage workflow through internal ticketing systems (Hive), ensuring tasks are resourced and tracked effectively.
• Mentor and support junior account managers, delegating work and fostering professional growth within the team.
• Oversee and uphold rigorous quality assurance standards, ensuring all deliverables meet client expectations and ArtBot's high standards.
• Analyze campaign performance data, identify optimization opportunities, and provide clients with actionable insights.
• Participate in account financial management, including monitoring billing, securing POs, and identifying upsell or cross-sell opportunities.

You Have:

• Proven experience (2+ years) in account management or a similar client-facing role within digital media, creative, or project management environments.
• Strong understanding of digital media landscapes and technical campaign launches, DCO or media planning/activation experience is a strong plus.
• Excellent communication and relationship management skills, both internally and externally.
• Analytical skills with the ability to interpret data, use pivot tables, and identify optimization opportunities.
• Exceptional attention to detail and organizational skills, ensuring accuracy and confidence in all deliverables.
• Experience mentoring, training, or overseeing junior team members and delegating work effectively.
• A collaborative, proactive approach and comfort working cross-functionally with diverse teams.
• High level of initiative, adaptability, and a genuine passion for delivering client success.

What We Offer:

• Global maternity and parental leave
• Competitive benefits packages
• Vacation, Flex days, and sick days
• Access to online services for families and new parents
• Summer Fridays (off at 3:00 PM local time every Friday)
• 12 Affinity Groups
• Internal learning and development programs
• Enterprise-wide employee discounts

Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work in our New York office for a minimum of 3 days a week.

Critical Mass is an equal opportunity employer.