Sales Analyst (analist Servicii Client)

Sales Analyst (Analist Servicii Client)

Location: Craiova, Dolj, Romania

Country: Romania

Job Type: Full Time

Workplace Type: Onsite

Seniority Level: Entry Level

CRH is the leading provider of building materials solutions that build, connect and improve our world. Employing c.75,800 people at c.3,160 operating locations in 29 countries, CRH has market leadership positions in both North America and Europe. As the essential partner for road and critical utility infrastructure, commercial building projects and outdoor living solutions, CRH's unique offering of materials, products and value-added services helps to deliver a more resilient and sustainable built environment. The company is ranked among sector leaders by Environmental, Social and Governance (ESG) rating agencies. A Fortune 500 company, CRH's shares are listed on the NYSE and LSE.

CRH in Romania is the most dynamic group of companies in construction industry in Romania, employing over 2100 colleagues across all our business lines and operating over 50 units national wide managed through our legal entities: Romcim, Elpreco, Ferrobeton, Bauelemente, Tehnoworld and Sapphire. Our building and construction solutions span aggregates, cement, ready-mix concrete, precast elements, building products for masonry and outdoor landscaping, and alternative fuels. The combination of people, know-how, technology, assets and innovation enables us to offer unrivaled customized solutions for infrastructure, non-residential and residential market segments contributing to the way our world is built.

The future colleague will be responsible for completing and following up on sales contracts, ensuring the efficient and correct delivery of products to customers, managing and coordinating all aspects related to order processing.

Main Responsibilities:

• Taking over and verifying orders received from the client through EMAIL or CUSTOMER PORTAL, as well as verifying the accuracy of information in orders, including product details, quantities, prices and delivery dates.
• Processing orders correctly and promptly in the information system from the reception/data entry phase, avoiding errors in the delivery process and verifying and ensuring that payments for received orders are correct and complete (Advance, Term (verification in ERP of maturities).
• Following up on order flow from the confirmation phase with customers, ensuring that they are informed about the status of orders, as well as monitoring the status of orders to ensure that they are processed and delivered on time.
• Preparing correct contracts and additional acts.

Position within the company: The Customer Service Analyst will report to the Customer Service Manager.

Candidate Profile:

Experience: Minimum 3 years in the area of customer service, billing/order processing/operations.

Knowledge of Microsoft Office (Excel, Word).

Professional Requirements/Skill Requirements:

Communication Skills: Active Listening: understanding the message transmitted without interrupting the interlocutor, the ability to remain calm and to listen to understand, to manage emotions even in stressful situations or when dealing with difficult customers. Verbal Communication: expressing ideas clearly and concisely, using a friendly and professional tone of voice. Written Communication: writing clear, grammatically correct emails and messages. Organizational and Time Management Skills: efficient management of multiple tasks and simultaneous requests, prioritizing requests (tasks) to ensure quick responses and solutions. Attention to Detail: observing and retaining important information that can make a difference in the quality of service provided. Interpersonal Skills: establishing positive relationships with customers and working in a team, managing conflicts. Adaptability: quick adaptation to changes in company policies, technology or customer needs. Self-discipline and Motivation: the ability to work independently and maintain motivation, even in the absence of constant supervision; Ability to provide feedback: the ability to receive and use feedback to improve performance; Competence to provide constructive feedback to customers and colleagues. Energy and Results Orientation.

Language: Advanced level of English

Education: Technical/Engineering/Economics/Communication studies at college/university level

Seniority Level: 3 years seniority in a similar environment

What Elpreco Offers You:

A culture that values opportunity for growth, development, and internal promotion

Competitive salary package

Comprehensive benefits

Health and wellness programs, including gym and fitness classes

Excellent opportunities to develop and progress with a global organization

Connect your future to Elpreco

We are curious to learn more about you. At Elpreco, we believe our mutual differences contribute to the healthy, productive, and enjoyable workspace we create. Please introduce yourself and send us your application. Is this role not for you, but do you know someone who would love to join the team? Please let us know! Elpreco finds it important that vacancies are shared to individuals that may find them interesting and/or could be suitable for the role. Elpreco is an equal opportunity employer. We are committed to creating an inclusive work environment for all employees and actively encourage applications from all sectors of the community. Please note that we cannot accept any applications submitted through email for GDPR purposes. Candidates must apply through our job portal. We do not accept candidate introductions for this position from recruitment agencies, unless you have been instructed to do so by our recruitment team.