Customer Service Representative

Customer Service Representative

Lakeside, CA, US, 92040

Oldcastle Infrastructure™, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, and more. With our network of more than 80 manufacturing facilities and more than 4,000 employees, we're leading the industry with innovation and a safety-first mindset.

Job Summary

This CSR position will ensure a strong customer experience by responding to inbound calls, qualifying leads, handling transactional inquiries (excluding O.S.R non-transactional inquiries) through to delivery in a timely and professional manner.

Job Location

This role will be located at our plant in Lakeside, CA.

Job Responsibilities

Develop a comprehensive understanding of the Oldcastle products, systems and business union contacts to efficiently support customer requests

Perform administrative duties for all steps of the departments

Answer incoming customer telephone calls in a courteous and professional manner

Support operations by organizing and implementing administrative systems

Keep timely and orderly records such as daily receipts, files, employee records and any other administrative documents

Respond to and investigate customer inquiries, concerns, and issues via phone, fax, mail, and email in a timely and courteous manner

Administrative and accounting functions such as filing systems, NOVAtime, reports needed for managers

Receive, record, and route customer concerns/changes in appropriate manner

Answer customer inquiries and provides appropriate technical and/or product related information

Contact customers when necessary to follow up on customer issues or orders

Obtain customer feedback information

Effectively communicate customer issues and concerns to all applicable internal staff members

Document all contacts, actions, and responses in customer database

Organize and maintain the file system; file correspondence and other records

Maintain working knowledge of products and/or services

Prepare reports and correspondence as needed

Other duties may be assigned as needed

Job Requirements

High school diploma / equivalent

2+ years related experience

Excellent verbal and written communication skills

Proficient in Microsoft Office (Excel, Word, PowerPoint)

Strong organizational skills; able to manage priorities and workflow

Able to work independently and as a member of various teams

Versatile, flexible, and willing to work within constantly changing priorities with enthusiasm

Able to perform diversified clerical functions and basic accounting procedures

Experience in the construction industry is preferred

Salesforce CRM/SAP ERP experience is preferred

Compensation

The hourly pay rate is $30-$35/hr

5% Annual bonus

401(k) plan/group retirement savings program

Short-term and long-term disability benefits

Life insurance

Health, dental, and vision insurance

Paid time off

Paid holidays

What CRH Offers You

Highly competitive base pay

Comprehensive medical, dental and disability benefits programs

Group retirement savings program

Health and wellness programs

An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

Oldcastle Infrastructure, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.