Assistant Customer Service Manager

Assistant Customer Service Manager

Springdale, AR, US, 72766

Standard Materials Group

Lead, Inspire, and Elevate Our Customer Experience

Are you ready to take your leadership skills to the next level and make a real impact? As an Assistant Customer Service Manager, you'll play a pivotal role in guiding a dynamic team, supporting daily sales operations, and ensuring seamless customer experiences. We're looking for a talented professional who thrives in fast-paced environments, enjoys collaborating across departments, and is passionate about both team success and customer satisfaction.

Why Join Us?

Competitive pay: $75,600-$85,000 a year, depending on experience

Comprehensive health, dental, and vision insurance plans

401(k) retirement savings plan with company match

Generous paid time off and holiday schedule

Opportunity to contribute to meaningful projects and make a tangible difference for customers

Collaborative workplace with strong support for professional growth and leadership development

Be part of a team that values innovation, dedication, and excellent service

Key Responsibilities

Be a valued member of our management team, contributing to operational planning, performance enhancement, and strategic initiatives.

Work closely with Sales, Operations, Safety, Equipment, and Quality Control teams to synchronize dispatch planning with production schedules, equipment readiness, safety protocols, and quality standards.

Provide valuable insights into company direction, performance metrics, and resource allocation decisions.

Assist in leading daily dispatch operations and help oversee the team responsible for scheduling driver callouts and delivery logistics.

Monitor and adjust the master dispatch schedule to meet customer needs, optimize plant capacity, and ensure field readiness.

Act as a primary contact for key accounts and major project stakeholders, delivering responsive and proactive service.

Participate in pre-project planning meetings for complex placements to coordinate resources and delivery timing.

Partner with Sales to ensure dispatch capabilities align with customer schedules and expectations.

Exercise sales and pricing authority for cash-on-delivery (COD) accounts or projects within designated thresholds.

Deliver prompt communication and creative problem-solving to address customer service issues.

Mentor, support, and lead the customer service team while serving as a vital link between sales and customer service departments.

Qualifications

High school diploma or GED required; additional education is a plus.

1-3 years of dispatch experience in the transportation industry preferred.

1-3 years of sales experience.

Experience with COMMAND ALKON software is a strong advantage.

Skills & Competencies

Exceptional written and verbal communication abilities.

Strong analytical and problem-solving skills.

Ability to prioritize and manage time effectively in a high-pressure environment.

Proficiency in computer applications and dispatch management tools.

Demonstrated multitasking skills and adaptability to evolving priorities.

Physical & Work Environment Requirements

Extensive use of radio and telephone communications.

Ability to bend, reach, and move hands/arms as needed for office and field work.

Work in a mixed environment of both standard office and active field operations.

Comfortable working environments with varying levels of noise and activity.

Ready to bring your expertise and enthusiasm to our team? Apply today and help us set new standards in customer service excellence!

What CRH Offers You

Highly competitive base pay

Comprehensive medical, dental and disability benefits programs

Group retirement savings program

Health and wellness programs

An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

Standard Materials Group, Inc., a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.