View All Jobs 169765
Technical Support Representative (latin America) - Remote Eligible
Provide remote technical support for Mac and Windows clients worldwide
Remote
Junior
3 weeks ago
CrewBloom
A firm specializing in connecting businesses with remote sales and support talent from around the globe.
24 Similar Jobs at CrewBloom
Technical Support Representative
The Technical Support Representative will be an integral part of our client's support team--offering expert assistance for a wide range of technical issues to English-speaking clients over the phone and through remote access and tech support tools. The ideal candidate will have a strong background in BPO call center inbound phone calls from English-speaking clients, and extensive experience with troubleshooting both Apple Macbook and Windows PC environments.
Job Responsibilities:
- Over-the-phone troubleshooting, diagnosing, and repairing via remote access on complex technical issues involving Mac and Windows-based systems
- Address slow computer performance, operating system reinstallation, Mac recovery, PC reset, malware and virus removal, driver updates, and email-related problems, especially with Microsoft Outlook
- Troubleshoot hardware issues including hard drives, RAM, and power supplies
- Resolve network and internet issues, browser problems with Google Chrome, and PC game crashes
- Set up and troubleshoot printers on WiFi connections and resolve printer driver issues
- Provide timely solutions, document issues effectively, and conduct thorough follow-ups with customers
- Utilize sales skills to upsell support packages post-service resolution
- Maintain organization, punctuality, and reliability as core professional attributes
About CrewBloom
A firm specializing in connecting businesses with remote sales and support talent from around the globe.