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Technical Support Representative (latin America) - Remote Eligible
Provide remote technical support for Mac and Windows clients worldwide
Remote
Junior
yesterday
CrewBloom
A firm specializing in connecting businesses with remote sales and support talent from around the globe.
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Technical Support Representative
The Technical Support Representative will be an integral part of our client's support team--offering expert assistance for a wide range of technical issues to English-speaking clients over the phone and through remote access and tech support tools. The ideal candidate will have a strong background in BPO call center inbound phone calls from English-speaking clients, and extensive experience with troubleshooting both Apple Macbook and Windows PC environments.
Job Responsibilities:
- Over-the-phone troubleshooting, diagnosing, and repairing via remote access on complex technical issues involving Mac and Windows-based systems
- Address slow computer performance, operating system reinstallation, Mac recovery, PC reset, malware and virus removal, driver updates, and email-related problems, especially with Microsoft Outlook
- Troubleshoot hardware issues including hard drives, RAM, and power supplies
- Resolve network and internet issues, browser problems with Google Chrome, and PC game crashes
- Set up and troubleshoot printers on WiFi connections and resolve printer driver issues
- Provide timely solutions, document issues effectively, and conduct thorough follow-ups with customers
- Utilize sales skills to upsell support packages post-service resolution
- Maintain organization, punctuality, and reliability as core professional attributes
About CrewBloom
A firm specializing in connecting businesses with remote sales and support talent from around the globe.