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Partner Support Specialist - Remote Eligible
Ensure seamless partner operations through technical support and issue resolution
Remote
Junior
yesterday
CrewBloom
Provides vetted remote sales and support professionals to help businesses scale teams quickly and cost-effectively.
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Partner Support Specialist
We are searching for a motivated and detail-oriented Partner Support Specialist to be the front line for our global partners. In this critical role, you will ensure our partners have seamless operations and quickly resolve any hurdles they face.
Key Responsibilities:
You will be the key point of contact for technical and operational issues, ensuring partner satisfaction and continuity:
- Tier 1/2 Ticket Management and Triage: Serve as the initial point of contact, efficiently managing and triaging incoming support requests (tickets) from partners. You will resolve Tier 1 issues directly and accurately escalate Tier 2 technical or complex operational problems to the appropriate internal team
- License and Configuration Management: Handle all partner-related administrative tasks, including processing license adjustments, managing product entitlements, and updating system configurations to ensure partners have the correct access and setup
- Product + Operational Issue Resolution: Investigate, diagnose, and resolve a wide range of issues covering both product functionality and operational workflows. This requires cross-functional collaboration to deliver timely and thorough solutions
About CrewBloom
Provides vetted remote sales and support professionals to help businesses scale teams quickly and cost-effectively.