Customer Service/inside Sales Representative - Traumagel

Cresilon Customer Service / Inside Sales Representative

Cresilon ® is a Brooklyn-based biotechnology company that develops, manufactures, and markets hemostatic medical devices utilizing the company's proprietary hydrogel technology. The company's plant-based technology has revolutionized the current standard by stopping traumatic and surgical bleeds in seconds without the need for extended manual pressure. The company's current and future product lines target veterinary, human trauma, and human surgical applications. Cresilon's mission is to save lives.

The Customer Service / Inside Sales Representative is responsible for providing exceptional customer support while driving inside sales of Traumagel, Cresilon's breakthrough hemostatic technology. This position serves as both the first point of contact for incoming customer inquiries and a proactive sales resource, generating new business through outbound outreach to EMS agencies, hospitals, and trauma centers.

The ideal candidate is a confident communicator with strong organizational skills, technical proficiency, and the ability to deliver results in a fast-paced, high-growth environment.

Responsibilities:

Customer Service (Inbound Calls)

• Respond to incoming calls from customers, clinicians, and EMS providers regarding product information, pricing, and order status.

• Provide timely, accurate, and professional responses to inquiries, escalating as necessary.

• Ensure a positive customer experience by resolving issues promptly and effectively.

Inside Sales (Outbound Calls)

• Place outbound calls to EMS agencies, trauma centers, and hospitals to introduce Traumagel and generate new business opportunities.

• Qualify leads, conduct needs assessments, and convert calls into sales or product demonstrations.

• Support the field sales team by setting appointments and nurturing leads.

CRM & Data Management

• Accurately log all customer interactions, sales opportunities, and account details in CRM systems (Salesforce or equivalent).

• Maintain organized account profiles including customer preferences, order history, and competitor insights.

• Use analytics and AI tools to prioritize outreach and improve sales efficiency.

Operational Support

• Process purchase orders and coordinate with internal teams to ensure timely and accurate order fulfillment.

• Support sales campaigns, call scripts, and marketing initiatives to drive customer engagement.

• Prepare and deliver reports on customer activity, sales pipeline, and performance metrics.