Servicenow Developer

Servicenow Professional

At Credence, we support our clients' mission-critical needs, powered by technology. We provide cutting-edge solutions, including AI/ML, enterprise modernization, and advanced intelligence capabilities, to the largest defense and health federal organizations. Through partnership and trust, we increase mission success for war-fighters and secure our nation for a better future.

Credence has an immediate need for a skilled ServiceNow professional to support, configure, and enhance our ServiceNow platform with a strong focus on integration with mid-tier servers and enterprise systems. The ideal candidate will have hands-on experience in ServiceNow administration and development, with knowledge of ITSM processes, integrations, and infrastructure components such as mid-tier servers.

Responsibilities Include, But Are Not Limited To The Duties Listed Below

• Administer, configure, and maintain the ServiceNow platform to ensure stability, performance, and scalability.
• Manage ServiceNow integrations with mid-tier servers, application servers, and other enterprise platforms.
• Develop and maintain workflows, business rules, UI policies, client scripts, and custom applications within ServiceNow.
• Support ITSM processes including Incident, Problem, Change, Request, CMDB, and Knowledge Management.
• Monitor and troubleshoot application and mid-tier server issues related to ServiceNow performance and integrations.
• Collaborate with infrastructure, security, and middleware teams to maintain secure and efficient data flows
• Implement platform upgrades, patches, and performance tuning in alignment with enterprise architecture standards.
• Provide end-user support, technical documentation, and training for ServiceNow modules.

Education, Requirements And Qualifications

• Must possess IT-II / Tier 3/NACLC/ANACI / Moderate Risk eligibility or have a current Tier 3 or equivalent investigation.
• 3+ years of hands-on experience with ServiceNow administration and development.
• 7+ years of hands-on software development experience
• Familiarity with mid-tier servers (e.g., application servers, web servers, middleware tools) and their role in enterprise IT ecosystems.
• Strong knowledge of JavaScript, REST/SOAP web services, and integration patterns.
• Experience with ServiceNow modules such as ITSM, CMDB, Discovery, or ITOM preferred.
• ICAgile Certified or Certified Scrum Master.
• ServiceNow Certified System Administrator (CSA) and either Certified Implementation Specialist (CIS) or Certified Application Developer certifications (CAD) required.
• Strong problem-solving, troubleshooting, and communication skills.

Working Conditions And Physical Requirements

#LI-Remote