Operations Specialist

Operations Specialist

Serve as the primary operations contact for your key account by managing escalations, solving issues, and building lasting relationships with clients and carriers. Collaborate on quarterly business reviews to evaluate service levels, identify cost differences, and gather customer feedback to uncover growth and improvement opportunities. Assist in strategic planning by sharing market information on regional capacity, carrier performance, and rate trends.

Track and analyse key performance indicators (KPIs) like on-time delivery, claims ratio, and cost per shipment using tools like TMS, Excel, or BI dashboards. Share insights to improve service and reduce costs. Lead team projects to enhance efficiency by mapping current workflows, finding problems, and creating standard procedures. Ensure the accuracy of data in operational systems (TMS/ERP) through updates and regular checks.

Collaborate with Procurement, Warehouse, Customs, and Finance teams to ensure smooth operations. Communicate with carriers, customs brokers, and 3PL partners to arrange capacity, negotiate prices, and resolve issues. Work with IT and Analytics to test new digital tools like WMS integrations, automated quoting engines, and Power BI dashboards.

Create and update weekly/monthly scorecards and trend analysis reports. Prepare engaging PowerPoint presentations for internal teams and customer meetings. Share best practices and lessons with regional teams to improve performance.

Strong Excel skills and experience with TMS/ERP tools. Analytical mindset—comfortable turning data into action. Clear communicator who thrives in a fast-paced, team environment.

Education & Direct Work Experience:

• O Level
• 1 - 3 years in logistics/freight forwarding industry